Microsoft Authenticator is asking me to authenticate using Microsoft Authenticator to use Microsoft Authenticator

Anonymous
2023-01-28T00:02:56+00:00

So first of all... Why is "microsoft Authenticator" not an option in the "Products" dropdown when choosing where this post should go? I'm just going to choose "Windows"... Sorry not sorry.

Also, I can't take a screenshot on the microsoft Authenticator app without it capturing a black image (thanks,) so here is an extremely low resolution webcam picture of my phone screen.

When I click "Passwords" section on the microsoft authenticator app, I see a button that says "Sign In".

So, I click the button, to sign in. Then, it asks me to authenticate using microsoft authenticator, but I am not signed in, and this is a "sensitive" page, so I have to enter the code displayed into microsoft authenticator, BUT I AM ON MICROSOFT AUTHENTICATOR ALREADY!!! Who designed this terrible app??? Cheap labor resources then you expect us to prefer microsoft edge over Chrome? LOL

Also, when I search my own question in "Bing", it doesn't come up, even if I type the title word for word. Does it go through some sort of not-mentioned approval process before my post becomes actually visible to the public, or is Bing just extremely bad at updating its search results in a timely manner?

Windows for home | Windows 11 | Security and privacy

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2023-10-18T17:34:35+00:00

    A user in my organization was having the same problem and looking for an answer I found this thread.

    I was able to figure it out so I figured I'd come back here and let you guys know how I fixed it, in case it's helpful to someone else.

    The problem was that the user had installed the Authenticator app in a previous phone which she lost in a lake, so when she was trying to install the Authenticator app on the new phone, the system was trying to authenticate the account sending a code to the old phone, creating a loop.

    To fix it, I logged in to MS Admin Center and went to the Identity (Microsoft Entra) Admin Center.

    In Entra, went to Users and clicked on the user with the issue.

    In the user's profile, click on Authentication methods under the Manage section, and under Usable authentication methods delete the Authentication method "Microsoft Authenticator" which said iPhone 11 in the Detail column (the user's old phone was an iPhone 11, that's how I knew!)

    After deleting the old authentication method, the user was able to setup the authenticator app on the new phone.

    I hope this helps someone.

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    1 person found this answer helpful.
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  2. Anonymous
    2023-10-18T11:32:08+00:00

    I have the same issue and am pulling what's left of my hair out. Did anyone find a fix?

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  3. Anonymous
    2023-10-17T18:52:34+00:00

    Can you please update me with the solution for this problem ? I am stuck in it and I can't access my admin account!!!!

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  4. Anonymous
    2023-10-17T18:51:42+00:00

    Can you please tell me the solution as I am trapped in this loop and it is very distracting!!!!!

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  5. Anonymous
    2023-10-12T18:29:42+00:00

    Hello asdf_username

    A user in my organization was having the same problem and looking for an answer I found this thread.

    I was able to figure it out so I figured I'd come back here and let you guys know how I fixed it, in case it's helpful to someone else.

    The problem was that the user had installed the Authenticator app in a previous phone which she lost in a lake, so when she was trying to install the Authenticator app on the new phone, the system was trying to authenticate the account sending a code to the old phone, creating a loop.

    To fix it, I logged in to MS Admin Center and went to the Identity (Microsoft Entra) Admin Center.

    In Entra, went to Users and clicked on the user with the issue.

    In the user's profile, click on Authentication methods under the Manage section, and under Usable authentication methods delete the Authentication method "Microsoft Authenticator" which said iPhone 11 in the Detail column (the user's old phone was an iPhone 11, that's how I knew!)

    After deleting the old authentication method, the user was able to setup the authenticator app on the new phone.

    I hope this helps someone.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments