Microsoft Authenticator is asking me to authenticate using Microsoft Authenticator to use Microsoft Authenticator

Anonymous
2023-01-28T00:02:56+00:00

So first of all... Why is "microsoft Authenticator" not an option in the "Products" dropdown when choosing where this post should go? I'm just going to choose "Windows"... Sorry not sorry.

Also, I can't take a screenshot on the microsoft Authenticator app without it capturing a black image (thanks,) so here is an extremely low resolution webcam picture of my phone screen.

When I click "Passwords" section on the microsoft authenticator app, I see a button that says "Sign In".

So, I click the button, to sign in. Then, it asks me to authenticate using microsoft authenticator, but I am not signed in, and this is a "sensitive" page, so I have to enter the code displayed into microsoft authenticator, BUT I AM ON MICROSOFT AUTHENTICATOR ALREADY!!! Who designed this terrible app??? Cheap labor resources then you expect us to prefer microsoft edge over Chrome? LOL

Also, when I search my own question in "Bing", it doesn't come up, even if I type the title word for word. Does it go through some sort of not-mentioned approval process before my post becomes actually visible to the public, or is Bing just extremely bad at updating its search results in a timely manner?

Windows for home | Windows 11 | Security and privacy

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2023-10-26T15:12:42+00:00

    I have called MS Support on 18/Oct and I remind them daily, but until today, I have not received a call back!! I just can't imagine that this is MICROSOFT !!!

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  2. Anonymous
    2023-10-26T14:53:58+00:00

    I got a similar problem today when I got a new phone, because the old one crashed, and never came back from oblivion. On my new phone I installed the Authenticator app, but to login to that I have to confirm using the Authenticator app, which I no longer have access to on the old phone. There are NO other options for login. Just Authenticator, not email, not SMS, not anything..

    This is just ****.. and yes I should have backed up the old one to the cloud, but I didn't know that was an option before now..

    I'm having this exact same problem. Very frustrating when it asks for a code on the authenticator app when you're quite literally on the authenticator app! Any solutions? I'm desperate!

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  3. Anonymous
    2023-10-25T16:29:18+00:00

    Dear Mark,

    Thanks alot for your response. Actually the main problem is that I am the adminstrator and there is no other adminstrator, so your approach will note solve my issue.

    Thanks again,

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  4. Anonymous
    2023-10-25T15:13:10+00:00

    OK, this is how to solve this problem, but you should know I'm not a tech guy or anything I'm just some business dummy who had to figure this out for our team and I got lucky.

    1. You're going to need the help of whoever your admin is.
    2. Tell them to go to the setup page for Multi-Factor Authentication. For me, the URL is this: https://account.activedirectory.windowsazure.com/UserManagement/MultifactorVerification.aspx
    3. Find the user that's having the problem and click on their name.
    4. In "Quick Steps" on the right, click "Manage user settings"
    5. In the popup window that comes up, check the box that says "Require selected users to provide contact methods again"
    6. Click Save
    7. The user will have to go through the process of setting up Microsoft Authenticator again, but this gets you out of the death loop.

    Dumbest. Problem. Ever.

    Love,

    Mark

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  5. Anonymous
    2023-10-25T05:45:31+00:00

    Can anyone please help me on how did you fix this issue??

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