Microsoft Authenticator is asking me to authenticate using Microsoft Authenticator to use Microsoft Authenticator

Anonymous
2023-01-28T00:02:56+00:00

So first of all... Why is "microsoft Authenticator" not an option in the "Products" dropdown when choosing where this post should go? I'm just going to choose "Windows"... Sorry not sorry.

Also, I can't take a screenshot on the microsoft Authenticator app without it capturing a black image (thanks,) so here is an extremely low resolution webcam picture of my phone screen.

When I click "Passwords" section on the microsoft authenticator app, I see a button that says "Sign In".

So, I click the button, to sign in. Then, it asks me to authenticate using microsoft authenticator, but I am not signed in, and this is a "sensitive" page, so I have to enter the code displayed into microsoft authenticator, BUT I AM ON MICROSOFT AUTHENTICATOR ALREADY!!! Who designed this terrible app??? Cheap labor resources then you expect us to prefer microsoft edge over Chrome? LOL

Also, when I search my own question in "Bing", it doesn't come up, even if I type the title word for word. Does it go through some sort of not-mentioned approval process before my post becomes actually visible to the public, or is Bing just extremely bad at updating its search results in a timely manner?

Windows for home | Windows 11 | Security and privacy

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2025-03-26T02:45:39+00:00

    **** this ****. **** moderator deleted my post. **** HIM, and **** Misrosoft. Henceforth, anyone requiring Microsoft Authenticator can jsut go **** himself. I will not be a party to this rank stupidity and incompetence.

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  2. Anonymous
    2023-06-28T01:32:18+00:00

    Hi Rob, we are a very small company, only 14 people, so no IT dept. here. My manager handles all the IT accounts etc. but he's not a professional in IT so we've just got to muddle through really.

    Thanks for the guidance on which forum I should be using - I'll try the Q&A forums...

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  3. Rob Koch 26,160 Reputation points Volunteer Moderator
    2023-04-27T21:09:54+00:00

    Yes Adrian, the answers for those using Work or School accounts (Azure Domain) are typically exactly what you both just mentioned, simply remove have your Admin remove the 2FA and then set it all back up again from scratch.

    You and Tormod should both recognize that my last post was explaining how to do the same for a personal Microsoft account, often associated with Microsoft 365 or some other product.

    Though the solution is similar, the precise process is different due to the differing back-end directories involved, since the management of Azure is more involved than that for personal accounts.

    Rob

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  4. Anonymous
    2023-04-27T20:34:34+00:00

    I had a different couple of options - when prompted to approve the sign-in in Microsoft Authenticator, there was a link below saying "I can't use Microsoft Authenticator right now" (or similar). If I followed that link the two options were Microsoft Authenticator, and enter a code, which you'll receive in.... you guessed it, Microsoft Authenticator.

    Thanks for the answer Rob, I may try getting our admin to temporarily remove 2FA if I need to. I seem to have gotten around it for now by just closing the window on my new laptop and still seem to be signed into Microsoft somehow.

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  5. Rob Koch 26,160 Reputation points Volunteer Moderator
    2023-04-26T04:55:43+00:00

    Adrian,

    It really matters whether you are using Microsoft Authenticator with a Work or School account (Azure AD) where an Administrator can remove the 2FA requirement from the account at least temporarily or instead using a personal Microsoft account, where if available you should be able to use a different 2FA authentication method like alternate email or text to receive a code in order to login and change the Advanced security options item titled Send sign-in notification, removing it in order to allow setting it up again properly.

    The links to proper methods for setting up Authenticator for both type of accounts are provided in my previous long post, since though the Authenticator app used is now the same, the process for each of these are different due to the different back-ends for Azure AD and Microsoft 365/Outlook personal accounts.

    Ben Coor also mentioned in his last post above that in his case, an apparent user of a Work or School account had Authenticator previously configured on another phone that must have been interfering with the new installation.

    What exactly is happening in a specific case is not always the same, so you need to fully understand your particular environment and potential issues, since there's no way anyone can provide a single answer that applies to every possible situation.

    Rob

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