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So first of all... Why is "microsoft Authenticator" not an option in the "Products" dropdown when choosing where this post should go? I'm just going to choose "Windows"... Sorry not sorry.
Also, I can't take a screenshot on the microsoft Authenticator app without it capturing a black image (thanks,) so here is an extremely low resolution webcam picture of my phone screen.
When I click "Passwords" section on the microsoft authenticator app, I see a button that says "Sign In".
So, I click the button, to sign in. Then, it asks me to authenticate using microsoft authenticator, but I am not signed in, and this is a "sensitive" page, so I have to enter the code displayed into microsoft authenticator, BUT I AM ON MICROSOFT AUTHENTICATOR ALREADY!!! Who designed this terrible app??? Cheap labor resources then you expect us to prefer microsoft edge over Chrome? LOL
Also, when I search my own question in "Bing", it doesn't come up, even if I type the title word for word. Does it go through some sort of not-mentioned approval process before my post becomes actually visible to the public, or is Bing just extremely bad at updating its search results in a timely manner?
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I am not 100% sure whether there'd be support for people in your situation, I did not enter the 'home user' menu over the phone.
There was an option for 'personal email address' under the 'business user' menu, so I'd assume there's something similar under the 'home user' menu.
Note, this phone menu was for NZ Microsoft Support, not sure the menus would be exactly the same in other countries...
Just call the customer care phone number and see where you get.
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This answer has been deleted due to a violation of our Code of Conduct. The answer was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.
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This answer has been deleted due to a violation of our Code of Conduct. The answer was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.
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Adrian,
It's your company IT responsibility to aid you with this, not Microsoft or the consumer community forums.
To be clear, you've missed at least one post in this thread from March 31st where I noted that those using Azure AD accounts, which Work or School accounts typically are, should be getting help from the Microsoft Learn - Q&A forums related to Azure and Authenticator, not here. In fact, I'd recommend all business-related account users go there instead, since even those not specifically using Azure, but only Office 365, are still typically using Work or School accounts which those aiding in the Q&A forums will be more familiar with.
Though I personally have a background with AD business environments, it's old and from before the authenticator even existed, so I'm making guesses there based on what I know about its operation in the consumer environment, which is significantly different.
Having just reviewed the entire thread and tried to use the link within the Microsoft Authenticator app article I referenced in that post, I discovered it only went to the Azure forums and not specifically authenticator, so here's a link that I used myself.
Microsoft Authenticator - Microsoft Q&A
However, even then this should be the responsibility of the company IT Administrator or other support, not the individual user.
Depending on the type of product the company has with Microsoft, they should also typically have some form of more direct support as well, though those vary widely depending on company size. This would be a very good time for them to learn what those support options might be, since whomever those options might provide access to are likely to know far more than those in any open forums.
Don't let an admin tell you it's your responsibility to fix your problem, it's not. If they don't know the proper pathways to support for your organization it's time to learn, no matter whether they are an internal IT person or group or some form of contract support.
Rob
