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So first of all... Why is "microsoft Authenticator" not an option in the "Products" dropdown when choosing where this post should go? I'm just going to choose "Windows"... Sorry not sorry.
Also, I can't take a screenshot on the microsoft Authenticator app without it capturing a black image (thanks,) so here is an extremely low resolution webcam picture of my phone screen.
When I click "Passwords" section on the microsoft authenticator app, I see a button that says "Sign In".
So, I click the button, to sign in. Then, it asks me to authenticate using microsoft authenticator, but I am not signed in, and this is a "sensitive" page, so I have to enter the code displayed into microsoft authenticator, BUT I AM ON MICROSOFT AUTHENTICATOR ALREADY!!! Who designed this terrible app??? Cheap labor resources then you expect us to prefer microsoft edge over Chrome? LOL
Also, when I search my own question in "Bing", it doesn't come up, even if I type the title word for word. Does it go through some sort of not-mentioned approval process before my post becomes actually visible to the public, or is Bing just extremely bad at updating its search results in a timely manner?
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
There's a very critical step missing in this solution. You need to be signed in to change your security settings....and how do you change your security settings....if you can't get logged into Microsoft Authenticator?!
In the OP's blurry picture you can see there's no option to sign in using anything except Microsoft.
I fixed mine!!!!
omg what a nightmare smh
- You got to open an EDGE BROWSER first of all.
- Then go here: https://aka.ms/mysecurityinfo
https://aka.ms/mysecurityinfoThe
- Now delete the authenticator account from the phone its causing problems on.
- Delete authenticator app.
- Turn phone off and then back on
- Download and re-add Authenticator app to phone
Everything should reset itself from here.
Now go through the steps and re-add the work account to authenticator.MS are useless.
Unfortunately, I can't get to the https://aka.ms/mysecurityinfo page without authenticating using Authenticator and both my mobile devices don't receive push notification and won't generate codes.
I opened a ticket with my helpdesk however they require me to come in and the problem is I work remote so it's more difficult to do that.
"The reason it happens is simple, you got a new phone and didn't take the time to find out first how to properly switch from one phone to another or couldn't because you lost the old phone."
Nice response. What an arrogant a**.
This is what I am going through its absolutely mental and makes me deranged with rage
To solve the problem, you need to log into the account using another method other than the authenticator (password or Windows Hello (biometric), or text/email a code, etc.), then delete the authenticator option titled 'Send sign-in notification' from the list of verification methods in the account security section.
Once you've removed the old, invalid authenticator selection from your account the problem goes away, because it's no longer there to be used and you can set up the new phone's authenticator.
The reason it happens is simple, you got a new phone and didn't take the time to find out first how to properly switch from one phone to another or couldn't because you lost the old phone.
For one, thank you for accusing everyone with this problem of not taking the time to figure out how to do this correctly. I mean, it's not like anyone's phone ever breaks or anything, right? For two, what are you supposed to do if you cannot use the number currently attached to your Microsoft account? Not everyone has control over these things, and you being accusatory and posting answers that only work in certain situations is not very helpful.
Sorry, I know I'm being standoffish, but I've been trying to solve this problem for a while and you simply assuming that everyone who is having this problem is just lazy, when in reality I cannot afford a nice phone and my cheap one broke, is quite frustrating to me.
