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So first of all... Why is "microsoft Authenticator" not an option in the "Products" dropdown when choosing where this post should go? I'm just going to choose "Windows"... Sorry not sorry.
Also, I can't take a screenshot on the microsoft Authenticator app without it capturing a black image (thanks,) so here is an extremely low resolution webcam picture of my phone screen.
When I click "Passwords" section on the microsoft authenticator app, I see a button that says "Sign In".
So, I click the button, to sign in. Then, it asks me to authenticate using microsoft authenticator, but I am not signed in, and this is a "sensitive" page, so I have to enter the code displayed into microsoft authenticator, BUT I AM ON MICROSOFT AUTHENTICATOR ALREADY!!! Who designed this terrible app??? Cheap labor resources then you expect us to prefer microsoft edge over Chrome? LOL
Also, when I search my own question in "Bing", it doesn't come up, even if I type the title word for word. Does it go through some sort of not-mentioned approval process before my post becomes actually visible to the public, or is Bing just extremely bad at updating its search results in a timely manner?
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Dear Rob Koch,
Can you answer the original question from asdf? When we are trying to log into a Microsoft App including Microsoft Authenticator the app asks us to verify our account with Microsoft Authenticator. We are not able to log into Microsoft Authenticator because Microsoft Authenticator is asking us to authenticate through Microsoft Authenticator. Looks like we have tried to set up Authenticator but something is not correct.
Same problem here. What a ludicrous situation for the app that is locking you out to require authentication from the very same app that is locking you out! Did anyone bother testing this app before they unleashed it on the public?!
I'm currently facing this issue, I think there's something faulty in the logic, its simply the case of no other options provided for some services, leaving only the authenticator app option (devices get missing). Why do some services not have the option for "I can't access the authenticator"? why is there no attempt to fix this. This is a total lockout; it should be treated as urgent.
Same issue. Ongoing. We have emails we can't access because of this. Threads everywhere, apparently no solutions.
Yeah this is greaaaaat design. I immediately asked our admin if we can go back to google apps. Seriously, what's wrong with MS...
2FA is deactivated on our domain. Nobody should have this problem. It has been automatically forced for our company since today. Users are locked out of their account because the authenticator they just installed needs the code from the authenticator which is not set up to set up the authenticator.
Yeah this sentence almost doesn't mean anything with the stupid things MS just sent our way.
Personnally I think we should go back to office 2016 and google apps, if microsoft can just shut down our access like this.
