Why are MSN comments so overly censored?

KellyRusinack wrote:

I've noted that, so when my comment trying to explain the history of doctorate degrees, and why an earned Ed.D. IS a doctorate degree, I am still at a loss as to why my comment, which I've edited several times to attempt to remove many possible terms offensive to AI, is still against their guidelines. I came here looking for similar answers as everyone else. Can anyone please, also, give me an idea what's wrong with this? (I had to take out reference to where I found the information in the first paragraph because it was considered a "link" rather than a citation, which bothered me because I don't want to be accused of plagiarism, so I will note here it comes from History-dot-com and hopefully won't get flagged for that):

[snip]

Still not acceptable. I don't get it. That's as low as I'm willing to take it before I fully believe that MSN is trying to be political.

Sorry, but...

You aren't communicating with MSN here. No one here can answer your questions about moderation.

Here's my canned response on moderation. Please see, in particular, point 4. I will also add that submitting Feedback will be a waste of time.

I can't explain the moderation of comments to MSN articles, but here are some observations.

1. You may find useful information at https://www.msn.com/en-us/community/guideline 
2. There were so many unacceptable comments that commenting was shut down for a few months not too long ago.
3. Now that commenting is allowed again, moderation is very restrictive.
4. Moderation is a mess. It's being done via AI, via a bot, not humans and is random and inexplicable.
5. If a comment you tried to post was banned, that will be in your activity feed, and you can

appeal that decision.

6. I've searched but have not found a way to contact MSN staff regarding this moderation except the Feedback link that's at the bottom of nearly every MSN webpage. If you receive a reply to the feedback, it will be a generic reply that doesn't address your specific issue.

Don

russ frame wrote:

Cannot call out <political content removed>

From the Code of Conduct at
https://answers.microsoft.com/en-us/page/faq#faqCodeConduct

Please don't:

* Post political or religious content as it is considered off-topic and not appropriate for this community.

Don

Mitchell,

Sorry for not seeing that you replied again until today. I see it now in Edge and I'll give it a try the next time I see an issue. Thanks for your help.

Randall,

I don't see anything offensive in your post about Netflix. My initial post/question was about how to inform MSN about spelling errors they allow to be published on articles. It gets very annoying to me when articles that are being written for the whole world to see has a spelling error or they don't use the spell check option before posting. Granted, there are times spell check won't catch words that are spelled correctly even though they are being used in the wrong context. For me, I always re-read anything I write, to not only make sure there are no misspellings, but that it reads correctly as how I want it to.

Hello Laurie,

The feedback process I provided above is currently the fastest way to contact the MSN Support team. So if you need to, it is recommended that you use the feedback function of Edge to feedback.

Best regards,

Mitchell - | Microsoft community support expert from MSFT