Hi Paul. I'm Greg, 10 years awarded Windows MVP, here to help you.
Are you able to drag Quick Access category to the top?
Make sure you have Quick Access selected over This PC in File Explorer > View > Options > Change Folder and Search Options > General tab > Open File Explorer to > Quick Access.
You can also try these methods leading up to if necessary Resetting Quick Access to see if that helps:
https://support.microsoft.com/en-us/windows/pin...
https://superuser.com/questions/1414012/keep-de...
https://www.guidingtech.com/how-to-use-quick-ac...
https://www.youtube.com/watch?v=MkRXc5wLWFg
If none of this works and you want to report this to Microsoft you may be able to help improve this product/experience by using the Feedback Hub in Start Menu, especially if you are willing to share logs and other requested information. While they will probably not see this here in the forums, Microsoft developers DO read feedback from customers that comes in via the Feedback Hub, so that is a great way to share your thoughts on how to better serve you as a customer.
Feel free to ask back any questions. Based on detailed results you post back I will have other suggestions if necessary.
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