Windows 11 - Snipping Tool issue with multiple monitors with different Scale Settings

Anonymous
2022-11-15T15:34:32+00:00

On Windows 11, if you have multiple monitors with different scale settings and resolutions, the snipping tool doesn't work properly. What happens is the smallest monitor's resolution determines what portion of the other monitors can be snipped. For example, I have three monitors on my Surface Laptop 4, the primary is 2496 x 1664 and is set to 150%. The second is 1920 x 1080 and at 100%. Third is 3440 x 1440 at 100%. When I hit print screen, it only greys out a portion of the first and third monitor. And the second isn't even greyed out at all. I've determined that if I put the all the monitors at the same scale, say 100%, the snipping tool works fine. It's only when one of them is different that the snipping tool doesn't work. Also, it doesn't matter if it's three monitors. This happens to me when I have only two monitors connected. I'm just using my current setup as an example.

This has been a problem since Windows 11 was released.

Windows for home | Windows 11 | Display and graphics

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2023-10-10T02:42:43+00:00

I might have found a quick fix to this issue. I just 'repair' and 'reset' my 'Snipping Tool', and now it can screenshot the entire screen correctly.

Apps>Installed Apps>Snipping Tool

Under Reset, Use the 'Reset" and 'Repair'.

Hope it helps.

Was this answer helpful?

100+ people found this answer helpful.
0 comments

302 additional answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Anonymous
    2023-09-28T15:22:11+00:00

    I was searching for this issue on the Feedback Hub, and this was posted a week ago:

    Jennifer G (Microsoft engineer):

    Thanks for taking the time to report this - we believe that this has been addressed as part of the underlying platform work done recently on Snipping Tool.

    This change is currently rolling out to Insiders - to check if you have this change, you will need two things:

    1. Snipping Tool version 11.2307.44.0 or higher . Your version number can be found in Snipping Tool settings.
    2. When you press WIN + Shift + S you should see the option to toggle between screenshot and recording mode (see here for a screenshot of what that looks like: https://blogs.windows.com/windows-insider/2023/08/31/new-updates-for-snipping-tool-and-notepad-for-windows-insiders/)

    If you have both these things and are still seeing this issue, please let us know by filing a new piece of feedback (including a trace of the issue if possible, this is an option in step #4 when filing feedback in the Feedback Hub)

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments
  2. Anonymous
    2023-09-28T16:41:22+00:00

    Thanks for posting this, @Anatoly M93. Interestingly, I'm on 11.2307.48.0, but I don't see the new toggle for screenshot and recording mode yet. I'm not an insider. So I guess we wait for when it rolls for everyone.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  3. Anonymous
    2023-09-28T21:15:53+00:00

    BUMPing this because I also have the same issue on my Win11 laptop but not on my Win10 desktop (both have two monitors)

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments