Windows 11 - Snipping Tool issue with multiple monitors with different Scale Settings

Anonymous
2022-11-15T15:34:32+00:00

On Windows 11, if you have multiple monitors with different scale settings and resolutions, the snipping tool doesn't work properly. What happens is the smallest monitor's resolution determines what portion of the other monitors can be snipped. For example, I have three monitors on my Surface Laptop 4, the primary is 2496 x 1664 and is set to 150%. The second is 1920 x 1080 and at 100%. Third is 3440 x 1440 at 100%. When I hit print screen, it only greys out a portion of the first and third monitor. And the second isn't even greyed out at all. I've determined that if I put the all the monitors at the same scale, say 100%, the snipping tool works fine. It's only when one of them is different that the snipping tool doesn't work. Also, it doesn't matter if it's three monitors. This happens to me when I have only two monitors connected. I'm just using my current setup as an example.

This has been a problem since Windows 11 was released.

Windows for home | Windows 11 | Display and graphics

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Anonymous
2023-10-10T02:42:43+00:00

I might have found a quick fix to this issue. I just 'repair' and 'reset' my 'Snipping Tool', and now it can screenshot the entire screen correctly.

Apps>Installed Apps>Snipping Tool

Under Reset, Use the 'Reset" and 'Repair'.

Hope it helps.

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  1. Anonymous
    2023-08-26T23:29:48+00:00

    Its been nearly a year and the inability to fix a bug like this is ridiculous

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  2. Anonymous
    2023-08-24T05:54:32+00:00

    I HAVE THE SAME PROBLEM.

    Simply solved by clicking the PrtScn button in your keyboard. !!

    it opens the gray area for you to select the desired snipping area.

    it is latterly like sniping tool where you can edit your shot later.

    so simply,
    stop doing Shift + Windows + S
    and start only clicking PrtScn

    And you are Welcome ^________________^

    _______________

    nope - never mind
    it didn't work .
    it seems that it sometimes covers the entire 2 monitors and sometimes not.
    so i think whenever i need it , i will probably click PetScn over and over, till the gray area cover the entire monitors area.

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  3. Anonymous
    2023-08-23T23:36:44+00:00

    Late August 2023, My personal setup involves a television as the left monitor, and a standard computer monitor on the right. The main issue I'm seeing is dependent on the scale of both monitors. If the left most monitor is greater in scale then the monitor to its right, the aforementioned issues occur. If the left most monitor is of lesser or equal scale as the monitors to its right, the issue ceases to happen. However, with situations such as my own, the scaling itself then becomes an issue, where, at times, certain things become hard to see due to the size of the device being used as a monitor with its preferably decreased scale, as to keep things looking proper on the smaller, right monitor(s).

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