Windows 11 - Snipping Tool issue with multiple monitors with different Scale Settings

Anonymous
2022-11-15T15:34:32+00:00

On Windows 11, if you have multiple monitors with different scale settings and resolutions, the snipping tool doesn't work properly. What happens is the smallest monitor's resolution determines what portion of the other monitors can be snipped. For example, I have three monitors on my Surface Laptop 4, the primary is 2496 x 1664 and is set to 150%. The second is 1920 x 1080 and at 100%. Third is 3440 x 1440 at 100%. When I hit print screen, it only greys out a portion of the first and third monitor. And the second isn't even greyed out at all. I've determined that if I put the all the monitors at the same scale, say 100%, the snipping tool works fine. It's only when one of them is different that the snipping tool doesn't work. Also, it doesn't matter if it's three monitors. This happens to me when I have only two monitors connected. I'm just using my current setup as an example.

This has been a problem since Windows 11 was released.

Windows for home | Windows 11 | Display and graphics

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Anonymous
2023-10-10T02:42:43+00:00

I might have found a quick fix to this issue. I just 'repair' and 'reset' my 'Snipping Tool', and now it can screenshot the entire screen correctly.

Apps>Installed Apps>Snipping Tool

Under Reset, Use the 'Reset" and 'Repair'.

Hope it helps.

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  1. Anonymous
    2023-10-23T15:50:47+00:00

    Great, this fixes the Snipping tool issue, just to be clear though. In Windows 11 you have to go to Apps, Installed Apps (Or right click on the Start "Windows" Icon and select "Installed Apps"), then scroll WAY down to "Snipping Tool" and select the 3 dots to the right of Snipping Tool. Then pick Advanced Options to see the "Reset" and "Repair" options. Make sure you reset first and then repair. This works! Yet another Microsoft bug but it does fix the issue. And yes, you never needed to do this in Windows 10.

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  2. Anonymous
    2023-10-23T10:56:20+00:00

    Like many of you, this tool is needed on a daily basis. obviously doesnt seem we are important enough for this to even be looked at. its annoying, pitiful and quite frankly sloppy workmanship

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  3. Anonymous
    2023-10-19T03:04:52+00:00

    I managed to fix this issue in my PC using this method:

    Changing the Scale Settings

    Here is how you can change the scaling settings:

    1. Press the Win + I keys together to open the Settings app.
    2. Navigate to SystemDisplay.
    3. In the right pane, head over to the Scale & layout section and expand the dropdown menu under it.
    4. Select 100% (or whatever scaling setting you have on your other display) from the list of options available.

    This worked for me without any rebooting required. You can reboot if that didn't work for you immediately.
    Hope it helps.

    Source: https://www.makeuseof.com/fix-snip-sketch-tool-wont-screenshot-entire-screen-windows/

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