BrusbSib.sys incompatible driver

Greetings KRM1970, my name is Arnel an Independent Advisor and a Microsoft user, I hope my assistance can help you solve your issue.

Based on the behavior your MS Teams, the issue is the Brother driver. I would suggest to completely uninstall the Brothers printer drivers. Can you follow the link below:

https://www.tenforums.com/tutorials/101274-unin...

If you receive an error that printer is in use, you may also try this steps

https://techjourney.net/failure-unable-to-delet...

Disclaimer: The link above is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

Once it is uninstalled, you can try running MS teams. If it works, you can then try to install the printer drivers again. Make sure to download the latest version of the printer driver.

I hope this helps. Let me know if the problem still persist, don't hesitate to ask for further assistance.

Regards,

Arnel

Thank you for this!!

I had to enter this command line and then restart for this to work (in case it helps anyone else):

pnputil /delete-driver oem129.inf /uninstall /force

Ok so I followed all of those instructions, and it’s still doing the same thing. I’m thinking at this point a hammer might be better. Lol just kidding!

Hi KRM1970,

Can you try this link below. it is suppose to completely remove the driver.

https://help.brother-usa.com/app/answers/detail...

Disclaimer: The link above is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

Once uninstalled. Kindly perform clearing of cache

https://learn.microsoft.com/en-us/microsoftteam...

Then completely uninstall MS Teams, then Download the latest version and install.

If the link performing removal of brothers driver doesn't work. It is best to contact your Brothers provider support and ask for assistance on how to completely remove their software and registries. There might be updates that you need to do first so we don't have compatibility issues.

Regards,

Arnel

I tried the brothers link with no luck. I give up. Thanks for trying to help me!