New Known issue with Windows 11 version 21H2:
Windows 11 known issues and notifications | Microsoft Docs
| Compatibility issues with Intel Smart Sound Technology drivers and Windows 11 | ||
|---|---|---|
| Status | Originating update | History |
| Mitigated External | N/A | Last updated: 2021-11-15, 18:20 PT <br>Opened: 2021-11-15, 16:40 PT |
| Intel and Microsoft have found incompatibility issues with certain versions of drivers for Intel Smart Sound Technology (Intel SST) and Windows 11. Windows 11 devices with the affected Intel SST driver might receive an error with a blue screen. The affected driver will be named Intel® Smart Sound Technology (Intel® SST) Audio Controllerunder System Devices in Device Manager and have the file name IntcAudioBus.sys and a file version of 10.29.0.5152 and earlier or 10.30.0.5152and earlier.To safeguard your upgrade experience, we have applied a compatibility hold on devices with affected Intel SST drivers from being offered Windows 11. If your organization is using Update Compliance, the safeguard ID is 36899911.Workaround: To mitigate the safeguard, you will need to check with your device manufacturer (OEM) to see if an updated driver is available and install it. This issue is resolved by updating the Intel® Smart Sound Technology drivers to a version 10.30.00.5714and later or 10.29.00.5714and later. Important: Later versions refer to just the last part of the version number. For addressing this issue, 10.30.x versions are not newer than 10.29.xversions**.**Once you have updated to a compatible version of the Intel® Smart Sound Technology drivers, you should be able to upgrade to Windows 11. Please note, if there are no other safeguards that affect your device, it can take up to 48 hours before the upgrade to Windows 11 is offered.Next Steps: If you encounter this safeguard hold and an updated driver is not yet available, you will need to contact your device manufacturer (OEM) for more information.NoteWe recommend that you do not attempt to manually upgrade using the Update now button or the Media Creation Tool until this issue has been resolved and the safeguard removed.Affected platforms:<ul><li><p data-prewrap="true">Client: Windows 11, version 21H2</p></li></ul> |