c/efi/microsoft/boot/cipolicies/active/{..}.cip is corrupted

Anonymous
2021-10-31T14:23:30+00:00

Hi, I cannot recover my Windows 11 machine after some updates were installed, I can see that file c/efi/microsoft/boot/cipolicies/active/{..}.cip is corrupted according to SrtTrail.txt file.

How can I restore my Windows 11?

Windows for home | Windows 11 | Performance and system failures

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2021-11-01T03:17:31+00:00

Hi ，GraninNikita

Welcome to Microsoft Community and thank you for sharing your concern with us today.

I understand that you cannot recover your Windows 11 .

We are here to help on this issue.

SrtTrail.txt file error is a system error.

1.First, we can test the system repair, click advanced options, click the troubleshoot option, then click advanced options, enter the command prompt, enter sfc /scannow in the command prompt, and see if it can be repaired System and solve.

2.If repairing the system cannot be resolved, please try to click Advanced Options, click the Troubleshooting option, click Advanced Options, click Startup Settings, click the restart button, choose to disable the driver signature loading, and see if it can start successfully

3.If it doesn’t work anymore, go to Advanced Options, Troubleshooting, and Reset This Computer. There are two options, one is to keep my files, the other is to delete all the content, the suggestion is to keep my files, and there may be a choice In the case of the account, we choose the login user account name, and we click the local reinstall button.(Resetting the system can keep the files, but not the software.)

I hope the information provided is useful for you. If you have any additional questions, please do not hesitate to reach out to our support.

Best Regards

Hinata Li

Microsoft Community Support Specialist

*Beware of scammers posting fake support numbers here."

*Kindly Mark and Vote this reply if it helps, as it will be beneficial to more community members reading here.

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  1. Anonymous
    2022-02-11T19:13:54+00:00

    I ran into this problem as well.

    Looks some update corrupted the file, and the system cannot recover the file by itself. I feel frustrated by windows update from time to time. It just looks stupid..: first too many windows updates; second, update took long time; third, it corrupted the machine from time to time.

    Session details

    System Disk = \Device\Harddisk0

    Windows directory = C:\WINDOWS

    AutoChk Run = 0

    Number of root causes = 1

    Test Performed:

    Name: Check for updates

    Result: Completed successfully. Error code = 0x0

    Time taken = 0 ms

    Test Performed:

    Name: System disk test

    Result: Completed successfully. Error code = 0x0

    Time taken = 0 ms

    Test Performed:

    Name: Disk failure diagnosis

    Result: Completed successfully. Error code = 0x0

    Time taken = 0 ms

    Test Performed:

    Name: Disk metadata test

    Result: Completed successfully. Error code = 0x0

    Time taken = 203 ms

    Test Performed:

    Name: Disk metadata test

    Result: Completed successfully. Error code = 0x0

    Time taken = 0 ms

    Test Performed:

    Name: Target OS test

    Result: Completed successfully. Error code = 0x0

    Time taken = 31 ms

    Test Performed:

    Name: Volume content check

    Result: Completed successfully. Error code = 0x0

    Time taken = 47 ms

    Test Performed:

    Name: Boot manager diagnosis

    Result: Completed successfully. Error code = 0x0

    Time taken = 0 ms

    Test Performed:

    Name: System boot log diagnosis

    Result: Completed successfully. Error code = 0x0

    Time taken = 0 ms

    Root cause found:

    Boot critical file c:\efi\microsoft\boot\cipolicies\active{cdd5cb55-db68-4d71-aa38-3df2b6473a52}.cip is corrupt.

    Repair action: File repair

    Result: Failed. Error code = 0x57

    Time taken = 1484 ms

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  2. Anonymous
    2022-02-24T23:03:24+00:00

    Having the same issue, my son's pc keeps crashing repeatedly (about 1x a week) and the only way I can get it back is to restore from System Restore.

    Thank you,

    Shahab

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  3. Anonymous
    2022-02-26T22:48:55+00:00

    hi this worked for me but what if i dont want to do this every time when i want to start my laptop?

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  4. Anonymous
    2022-03-09T06:30:26+00:00

    I have exactly the same error. Is there any solution yet?

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