c/efi/microsoft/boot/cipolicies/active/{..}.cip is corrupted

Anonymous

Hi, I cannot recover my Windows 11 machine after some updates were installed, I can see that file c/efi/microsoft/boot/cipolicies/active/{..}.cip is corrupted according to SrtTrail.txt file.

How can I restore my Windows 11?

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Anonymous

Hi ，GraninNikita

Welcome to Microsoft Community and thank you for sharing your concern with us today.

I understand that you cannot recover your Windows 11 .

We are here to help on this issue.

SrtTrail.txt file error is a system error.

1.First, we can test the system repair, click advanced options, click the troubleshoot option, then click advanced options, enter the command prompt, enter sfc /scannow in the command prompt, and see if it can be repaired System and solve.

2.If repairing the system cannot be resolved, please try to click Advanced Options, click the Troubleshooting option, click Advanced Options, click Startup Settings, click the restart button, choose to disable the driver signature loading, and see if it can start successfully

3.If it doesn’t work anymore, go to Advanced Options, Troubleshooting, and Reset This Computer. There are two options, one is to keep my files, the other is to delete all the content, the suggestion is to keep my files, and there may be a choice In the case of the account, we choose the login user account name, and we click the local reinstall button.(Resetting the system can keep the files, but not the software.)

I hope the information provided is useful for you. If you have any additional questions, please do not hesitate to reach out to our support.

Best Regards

Hinata Li

Microsoft Community Support Specialist

*Beware of scammers posting fake support numbers here."

*Kindly Mark and Vote this reply if it helps, as it will be beneficial to more community members reading here.

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45 additional answers

Anonymous

2022-09-13T13:28:49+00:00

@黄俊杰1,

That's very nice for you. Can you educate me by explaining more about the Aspire 5 "Acer platform driver"? Is it a chipset driver or something else. Thanks.
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Anonymous

2022-09-13T12:27:32+00:00

Finnaly i solve my problem,

in my experince , this problem is come up with driver devices update.

my laptop acer aspire 5, updated acer paltform driver.

i rollaback the driver

then for prevent update in the future i followed this trick

https://allthings.how/how-to-uninstall-roll-back-driver-updates-on-windows-11/?msclkid=dfddb25ad00a11ecb47c00037f8fa474

it has been for 4 days, my laptop run as expected without BSOD.

Thanks a lot! You solved my problem. my system had a mistake in "hp system firmware" when I rollaback or unload, it do work
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Anonymous

2022-09-05T21:10:01+00:00

Yes, there is some kind of malware. It's called "Microsoft Windows 11".
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Anonymous

2022-09-03T19:31:20+00:00

Well I have this efi\microsoft\boot\cipolicies\active{cdd5cb55-db68-4d71-aa38-3df2b6473a52}.cip is corrupt error after doing an update and Microsoft seems to have no attempt to fix it for us. None of teh suggestions in this thread worked.

after 3 hours of trying to fix it am trying the local reset (cloud will not work) but it will have to the reinstall all the stuff we installed. I could only do that after fiddling with some of the settings according to online advice. Its a good job I know how to use the DOS prompt.

This is unacceptable that an update causes this kind of havoc.

Ill update whether it worked.

Well it worked - now for hour 5 -m reinstall apps.
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