Windows crashes in sleep mode

Anonymous
2021-11-28T12:56:37+00:00

When I leave my laptop untouched for a while it goes to sleep mode, but now windows just crashes. When I try to boot it it does not respond and after some time the fans just start blowing on full speed. I just press the power button for 5 seconds to shut it down and then re-boot it. I tried doing the system diagnostic scan like (msdt.exe -id DeviceDiagnostic) and (sfc /scannow) and then restarted my laptop,

but nothing seems to be working.

I read a post about a similar issue, it was advised to update the BIOS, but I am unable to do so because the MyAsus app has updated and now it does not log me in, cannot recognize my laptop and thus does not give me any update options, the only thing it is good at is showing advertisements. I manually updated it again, registered my product and now it says "Sorry, we haven't provided ASUS Premium Care yet at the moment".

SYSTEM INFO

ASUS VivoBook 15 M509DA - MJ542T

Version 21H1 (OS Build 19043.1348)

CPU - AMD Ryzen 3500U with Radeon Vega 8 Graphics Mobile

RAM - 12GB (upgraded from 4GB)

Windows for home | Windows 10 | Performance and system failures

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  1. DaveM121 935.1K Reputation points Independent Advisor
    2021-11-28T17:35:29+00:00

    Hi Animish

    Open Device Manager, then expand the Display Adapters section, what device(s) do you find there?

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  2. Anonymous
    2021-11-28T17:51:57+00:00

    Under Display Adapters I see "AMD Radeon(TM) Vega 8 Graphics".

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  3. DaveM121 935.1K Reputation points Independent Advisor
    2021-11-28T18:03:26+00:00

    Hi Animish

    Okay, so you do have AMD graphics, the best, most compatible driver for your laptop will be the one available on the support page for your system

    https://www.asus.com/supportonly/X509DA/HelpDes...

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  4. Anonymous
    2021-11-28T18:07:38+00:00

    Thank You very much I will install then and update my drivers ASAP. :)

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  5. DaveM121 935.1K Reputation points Independent Advisor
    2021-11-28T18:09:06+00:00

    Hi Animish, glad to help!

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