NVMe found/detected/recognized in BIOS but not found/detected/recognized by Windows 10 / Windows 11

Anonymous
2021-11-23T02:44:46+00:00

I've seen similar posts scattered over the internet and no real solutions. The issue seems to be specific to AMD processors and respective motherboards. I've seen most posts related to MSI boards but I doubt it's limited to them.

Scenario:

You install a second NVMe drive onto your motherboard, your BIOS sees the drive, but Windows does not in Device Manager or Disk Management.

I've done everything from messing around with the BIOS to buying a PCIe NVME Riser to make sure it wasn't a bad NVMe connection. I know my MSI x470 Gaming Plus board supports 2 drives, this was not related to a disabled SATA port, or a drive support/compatibility issue. Nothing worked and I refused to reinstall Windows as a solution (as I've seen in other posts recommending). After spending way too many hours on this problem, I finally found the solution to my specific issue and it's all related to the "AMD-RAID Bottom Device" Controller Drivers that the AMD chipset software installs. For whatever reason, this AMD driver and Windows do not get along. The solution is to change/update the driver to the Standard NVME controller that comes with Windows.

Solution:

-Device Manager -> Storage Controllers -> Expand

-Find AMD-RAID Bottom Device -> Right Click -> Properties -> Driver -> Update Driver

-Browse From My Computer -> Let me pick from a list -> Select Standard NVM Express Controller -> Next

-Within 2 seconds, everything seems to be working without any issues.

Similar Posts:

New NVMe SSD not recognized by Windows 10 - Microsoft Community

NVME M.2 SSD detected in BIOS - not detected in Windows 10 x64 - Microsoft Community

Windows not recognizing new m.2 NVME SSD but shows in BIOS - Microsoft Community

I posted this so the internet will archive this for future use. Hopefully this helps someone out there who's had similar issues. Or runs into them randomly after an AMD Chipset update.

System specs:

AMD Ryzen 2900X

Asus X470 Gaming Plus - Latest at time of post

Disks:

  • Samsung Evo 970 Plus 500 GB M.2 NVME
  • WD BLACK SN850 1TB
  • Samsung SSD 850 EVO 500GB

-WDC 1TB Drive

GPU: GTX 970

OS: Windows 10 x64 Pro & Windows 11 x64 Pro

Update (7/19/2022):

Happy to see people getting value from this post. After doing some investigation, it seems like the AMD chipset drivers install the AMD-RAID Bottom Device drivers. For some unknown reason, Windows defaults to those drivers and it shouldn't. It should be using the Standard NVM Express Controller. This is probably why people who do a fresh install don't see this problem since the AMD-RAID bottom device drivers wouldn't be installed. These drivers are only supposed when setting up a raid array using the amd raidxpert utility. Otherwise for 99.9999% of regular users, the standard windows driver is sufficient.

Windows for home | Windows 10 | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2023-08-31T00:51:43+00:00

    THX! 3h on this problem and your solution was ok!!! you are the man!

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  2. Anonymous
    2023-09-12T09:16:02+00:00

    I was about to send back my NVMe SSD to the retailer when I have found this post. It was exactly my problem as well! Thank You so much for writing it down! Literally saved me from weeks of headache! THANK YOU!

    Btw,

    My config is:

    AMD Ryzen 5 3600X CPU
    ASUS PRIME X570-P motherboard

    I have already had a Samsung EVO 970 NVMe installed as a system drive, but it had a dedicated Samsung controller driver installed.

    Recently I have installed a 2nd NVMe drive, which happened to be a Seagate Barracuda (they do not provide their own RAID controller driver) and that is where the problems started. I have noticed some games (not necessarily the ones installed on the new SSD) crashed the PC with a BSOD.

    I have read this post and realized I have been installing AMD's RAID driver along with the motherboard chipset driver package. So I have manually removed those and let my Windows 11 install the Standard NVMe controller driver. After that... no more crashing!

    Once again: THANK YOU very much for sharing this solution!

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  3. Anonymous
    2023-09-16T16:40:08+00:00

    Yes, perfect!
    This was a smart solution. I was already aware that Windows was loading the AMD Raid Controller instead of the NVMe one, but I didn't know that you can tell Windows to load a specific driver like the way you have described.

    Thank you! Solved my problem :)

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  4. Anonymous
    2023-11-28T17:11:41+00:00

    Had this happen with my first nvme installed.... thinking it was a driver I installed "samsung magician" the program could also see the nvme ssd so I cloned my c drive with windows onto it and selected as my boot drive lol fixed 😀

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  5. Anonymous
    2023-12-01T22:21:10+00:00

    Hi MacBain00,

    And two years on, another string to your bow. Just been through the same frustrations and expense you had (including expense of riser as with yourself), including so called reputable progs (Easus etc) saying to solve drive seen in bios but not seen anywhere in Windows, find it in Windows(!?!) and format etc etc. Your solution worked instantly. WD BX500 1Tb loaded on Gigabyte A520M S2H seen in Windows 10 and given drive letter. All good. Took me a while to find your post but excellent work and MANY thanks, Steve Norwich UK

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