Can NOT start up my PC: HP Z440: Prepare Automatic Repair - Diagnosing your PC

Anonymous
2021-10-23T05:26:32+00:00

Can NOT start up my PC: HP Z440

When booting up:

Prepare Automatic Repair - Diagnosing your PC

I see always

I have tried

1

Safe Mode, Uninstall the latest quality update, Restore back to point 18-10-2021 :

same symptom

2

Troubleshoot> Advanced options > Startup Repair:

same symptom

Status

Today in the morning I turn ON PC, I was offline[no cable ethernet], and while working prompt for an update[while was dis-connected], after this connected - checked some Gmail, etc. and after 30-min press UPDATE & RESTART,

And got this problem on startup...

well...?

I have a backup of C:/ with Acronis... I think of October 2021

Windows for home | Windows 10 | Windows update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2021-10-24T02:55:32+00:00

    Thank you for your reply

    BTW

    In bios/uefi

    I can navigate with mouse... that's mean is UEFI...?

    I think this you say is complicated

    I think i should try:

    Easier way

    IF D: Is my C:/ disk

    I already ran:

    chkdsk d: /f /r

    // if yes for c: put c: or d: below?

    bootrec /fixmbr

    bootrec /fixboot

    bcdedit /export c:\bcdbackup

    attrib c:\boot\bcd -h -r -s

    ren c:\boot\bcd bcd.old

    bootrec /rebuildbcd

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  2. Anonymous
    2021-10-23T20:52:18+00:00

    One thing: Have you switched in BIOS from UEFI to Legacy or vice versa? Then, that could be the whole problem -- just switch it back & try to boot. Otherwise...

    It does look like D: is your Windows drive in the recovery environment going by those SrtTrail.txt reports. But you can doublecheck with DiskPart as in the following. Then, the main thing will be to determine whether you've got a UEFI or a Legacy boot. And let's do a BCDBoot (instead of BootRec) because BCDBoot also repairs other boot files, not just the BCD.

    (1) Have you backed up your user files? If not, here is a way at a Command Prompt...

    (a) Plug in a USB drive on which to copy your files.

    (b) Get to the Recovery Environment from that error message (Advanced Options button).

    (c) At the "Choose an Option" screen,

         click "Troubleshoot > Advanced Options > Command Prompt".

    (c) Enter Notepadat the Command Prompt. It opens in GUI mode.

    (d) In its File menu, select Open.

    (e) Set Notepad to display all file types with its requestor at bottom.

    The files you want are likely in the folders at "C:\Users<your user name>". Remember to Refresh the screen after a paste. Additional notes...

    o  Notepad's left pane has only "Quick Access", "Libraries", & "This PC".

    o  Click This PC to switch from C: to the USB drive & vice versa.

    o  Double-click a drive or folder in the right pane to open it. Or just select it, then click the Open button at bottom. But ensure nothing is in the filename box, or you get an error message (if it isn't a text file).

    o  Right-click a file or folder, & select Copy. That seemed instantaneous.

    o  Go to the USB drive, right-click in Notepad's right pane, & select Paste.

         I had an hourglass for just about a minute - or was it two - for 1.3 GB.

    o  When the normal pointer reappears, right-click in the right pane, & select Refresh - or I think you never will see it.

    (2) Regenerate the BCD (Boot Configuration Data) & other boot files at the Command Prompt...

    (a) Enter these commands...

    DiskPart          <<<Enter DiskPart

    List  Vol           <<<Show the drive letters

    Exit                  <<<Leave DiskPart

    Here's what mine looks like in the recovery environment...

    DISKPART> List Vol

      Volume ### Ltr    Label            Fs              Type            Size     Status        Info

      -------------  --- -----------    ---------   ----------    --------- -----------   --------

      Volume 0      D                                        DVD-ROM        0 B  No Media

      Volume 1      C  PCR Hard     NTFS         Partition      930 GB  Healthy                <<<My Windows partition

      Volume 2          ESP               FAT32        Partition        99 MB Healthy      Hidden     <<<EFI System partition

      Volume 3          WinRE NTFS         Partition      847 MB Healthy

    DISKPART> Exit

    Leaving DiskPart...

    (b) Identify your Windows partition by its Label & Size, then enter...

    BCDBoot  D:\Windows            <<<Presuming your Windows partition is D: in that environment

    That's the simplest form of that command. It uses default values for everything else. (If your language is not En-US, then see below to add a proper /L locale parameter). If it fails, we can try giving it more parameters. In that case, can you tell which is your system partition? In my UEFI install, it is Volume 2 with the label ESP (EFI System Partition). It is FAT32 & about 100 MB. I would put a letter on it...

    DiskPart

    Select  Vol  2<<<But select your own volume number, not mine

    Assign  Letter=S<<<Give it letter S:

    Exit

    Then...

    BCDBoot  C:\Windows  /s  S:  /f  UEFI  /L  en-US

    Notes:

    (a) If yours is a Legacyinstall, it will be different. Put the letter on the System Reserved partition which likely is NTFS & also about 100 MB, if there is one. And use "/f  BIOS" instead of UEFI. Also, we'd want to ensure the System Reserved partition is the Active one. For that, add the command "Active" between Assign & Exit above. So, it would be...

    DiskPart

    Select  Vol  2<<<But select your own volume number, not mine

    Assign  Letter=S<<<Give it letter S: (unless it already has one)

    Active<<<Make it the Active partition

    Exit

    BCDBoot  D:\Windows  /s  S:  /f  BIOS  /L  en-US<<<Use your letters, not mine

    If there is no System Reserved partition, forget the letter S: & just use...

    BCDBoot  D:\Windows  /L  en-US<<<Use your letter for the Windows partition

    (b) Get the Locale value from BCDEdit...

    C:\WINDOWS\system32>BCDEdit

    Windows Boot Manager


    identifier        {bootmgr}

    device            partition=\Device\HarddiskVolume1     <<<What is your Device value? It will indicate whether

                                                                                                 there is a system partition at all. Sometimes there is

                                                                                                 none, then C: doubles as the System partition

    path               \EFI\Microsoft\Boot\bootmgfw.efi

    description     Windows Boot Manager

    locale             en-US                                                    <<<Locale

    inherit             {globalsettings}

    default            {current}

    resumeobject          {f8d976f9-df94-11ea-b1d0-74e6e2074932}

    displayorder            {current}

    toolsdisplayorder    {memdiag}

    timeout                   30

    Windows Boot Loader


    identifier                 {current}

    device                     partition=C:

    path                        \WINDOWS\system32\winload.efi <<<Does yours mention EFI here?

                                                                                                If not, then it is a Legacy install.

    description             Windows 10

    locale                      en-US

    inherit                     {bootloadersettings}

    recoverysequence               {f8d976fc-df94-11ea-b1d0-74e6e2074932}

    displaymessageoverride     CommandPrompt

    recoveryenabled     Yes

    isolatedcontext       Yes

    allowedinmemorysettings   0x15000075

    osdevice                 partition=C:

    systemroot             \WINDOWS

    resumeobject         {f8d976f9-df94-11ea-b1d0-74e6e2074932}

    nx                           OptIn

    bootmenupolicy    Standard

    I think that should do it. Post back any further question. Good luck.

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  3. Anonymous
    2021-10-23T14:01:45+00:00

    Test Performed:


    Name: Check for pending package install

    Result: Completed successfully. Error code = 0x0

    Time taken = 2750 ms

    Root cause found:


    A recently serviced boot binary is corrupt.

    *********************************************************

    =========================================

    IF BOOT IN CMD PROMPT --- FROM ADVANCED OPTIONS

    IF D: Is my C:/ disk

    I already ran:

    chkdsk d: /f /r

    it failure again loop continues... then is OK run: // if yes for c: put c: or d:

    bootrec /fixmbr

    bootrec /fixboot

    bcdedit /export c:\bcdbackup

    attrib c:\boot\bcd -h -r -s

    ren c:\boot\bcd bcd.old

    bootrec /rebuildbcd

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  4. Anonymous
    2021-10-23T12:46:42+00:00

    How can i reset windows updates in Windows 10, if cannot boot the PC...?

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  5. Anonymous
    2021-10-23T11:46:41+00:00

    I got the Log file

    SrtTrail.txt

    SEE BELOW>>> // ANY CONCLUSION...???

    Startup Repair diagnosis and repair log


    Last successful boot time: ‎10/‎12/‎2021 6:25:29 AM (GMT)

    Number of repair attempts: 35

    Session details


    System Disk = \Device\Harddisk1

    Windows directory = D:\WINDOWS

    AutoChk Run = 0

    Number of root causes = 1

    Test Performed:


    Name: Check for updates

    Result: Completed successfully. Error code = 0x0

    Time taken = 0 ms

    Test Performed:


    Name: System disk test

    Result: Completed successfully. Error code = 0x0

    Time taken = 0 ms

    Test Performed:


    Name: Disk failure diagnosis

    Result: Completed successfully. Error code = 0x0

    Time taken = 0 ms

    Test Performed:


    Name: Disk metadata test

    Result: Completed successfully. Error code = 0x0

    Time taken = 672 ms

    Test Performed:


    Name: Disk metadata test

    Result: Completed successfully. Error code = 0x0

    Time taken = 0 ms

    Test Performed:


    Name: Target OS test

    Result: Completed successfully. Error code = 0x0

    Time taken = 31 ms

    Test Performed:


    Name: Volume content check

    Result: Completed successfully. Error code = 0x0

    Time taken = 94 ms

    Test Performed:


    Name: Boot manager diagnosis

    Result: Completed successfully. Error code = 0x0

    Time taken = 0 ms

    Test Performed:


    Name: System boot log diagnosis

    Result: Completed successfully. Error code = 0x0

    Time taken = 0 ms

    Test Performed:


    Name: Event log diagnosis

    Result: Completed successfully. Error code = 0x0

    Time taken = 15 ms

    Test Performed:


    Name: Internal state check

    Result: Completed successfully. Error code = 0x0

    Time taken = 16 ms

    Test Performed:


    Name: Check for installed LCU

    Result: Completed successfully. Error code = 0x0

    Time taken = 3906 ms

    Test Performed:


    Name: Check for installed driver updates

    Result: Completed successfully. Error code = 0x0

    Time taken = 1297 ms

    Test Performed:


    Name: Check for pending package install

    Result: Completed successfully. Error code = 0x0

    Time taken = 2750 ms

    Root cause found:


    A recently serviced boot binary is corrupt.



    Session details


    System Disk = \Device\Harddisk1

    Windows directory = D:\WINDOWS

    AutoChk Run = 0

    Number of root causes = 1

    Test Performed:


    Name: Check for updates

    Result: Completed successfully. Error code = 0x0

    Time taken = 0 ms

    Test Performed:


    Name: System disk test

    Result: Completed successfully. Error code = 0x0

    Time taken = 0 ms

    Test Performed:


    Name: Disk failure diagnosis

    Result: Completed successfully. Error code = 0x0

    Time taken = 0 ms

    Test Performed:


    Name: Disk metadata test

    Result: Completed successfully. Error code = 0x0

    Time taken = 47 ms

    Test Performed:


    Name: Disk metadata test

    Result: Completed successfully. Error code = 0x0

    Time taken = 0 ms

    Test Performed:


    Name: Target OS test

    Result: Completed successfully. Error code = 0x0

    Time taken = 16 ms

    Test Performed:


    Name: Volume content check

    Result: Completed successfully. Error code = 0x0

    Time taken = 0 ms

    Test Performed:


    Name: Boot manager diagnosis

    Result: Completed successfully. Error code = 0x0

    Time taken = 0 ms

    Test Performed:


    Name: System boot log diagnosis

    Result: Completed successfully. Error code = 0x0

    Time taken = 0 ms

    Test Performed:


    Name: Event log diagnosis

    Result: Completed successfully. Error code = 0x0

    Time taken = 15 ms

    Test Performed:


    Name: Internal state check

    Result: Completed successfully. Error code = 0x0

    Time taken = 0 ms

    Test Performed:


    Name: Check for installed LCU

    Result: Completed successfully. Error code = 0x0

    Time taken = 4391 ms

    Test Performed:


    Name: Check for installed driver updates

    Result: Completed successfully. Error code = 0x0

    Time taken = 1656 ms

    Test Performed:


    Name: Check for pending package install

    Result: Completed successfully. Error code = 0x0

    Time taken = 3235 ms

    Root cause found:


    A recently serviced boot binary is corrupt.

    Repair action: Abort pending update installations

    Result: Failed. Error code = 0x82f

    Time taken = 4734 ms



    Session details


    System Disk = \Device\Harddisk1

    Windows directory = D:\WINDOWS

    AutoChk Run = 0

    Number of root causes = 1

    Test Performed:


    Name: Check for updates

    Result: Completed successfully. Error code = 0x0

    Time taken = 0 ms

    Test Performed:


    Name: System disk test

    Result: Completed successfully. Error code = 0x0

    Time taken = 0 ms

    Test Performed:


    Name: Disk failure diagnosis

    Result: Completed successfully. Error code = 0x0

    Time taken = 15 ms

    Test Performed:


    Name: Disk metadata test

    Result: Completed successfully. Error code = 0x0

    Time taken = 719 ms

    Test Performed:


    Name: Disk metadata test

    Result: Completed successfully. Error code = 0x0

    Time taken = 16 ms

    Test Performed:


    Name: Target OS test

    Result: Completed successfully. Error code = 0x0

    Time taken = 15 ms

    Test Performed:


    Name: Volume content check

    Result: Completed successfully. Error code = 0x0

    Time taken = 78 ms

    Test Performed:


    Name: Boot manager diagnosis

    Result: Completed successfully. Error code = 0x0

    Time taken = 0 ms

    Test Performed:


    Name: System boot log diagnosis

    Result: Completed successfully. Error code = 0x0

    Time taken = 16 ms

    Test Performed:


    Name: Event log diagnosis

    Result: Completed successfully. Error code = 0x0

    Time taken = 16 ms

    Test Performed:


    Name: Internal state check

    Result: Completed successfully. Error code = 0x0

    Time taken = 0 ms

    Root cause found:


    Startup Repair has tried several times but still cannot determine the cause of the problem.



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