Roblox robux purchase not working!

Anonymous
2021-07-05T02:05:23+00:00

Hello! Today I was trying to buy some robux (10$) and it didn't work! I did that and whenever it finished loading... It said "Your Payment Has Been Cancelled. I did it more and it still said "Your Payment has been canceled." It didn't take my money away or anything. I made sure the cards were right and yes, they were right. Any Answers?

Windows for home | Windows 10 | Microsoft Store

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

59 answers

Sort by: Newest
Most helpful Newest Oldest
  1. Anonymous
    2022-01-03T13:54:37+00:00

    u guys dont even give real support u just give other articales on things that dont even help me when my card wont work cause of error

    Was this answer helpful?

    10+ people found this answer helpful.
    0 comments
  2. Anonymous
    2021-11-27T11:16:44+00:00

    Robux transactions go through xsolla, contact Xsolla using their online form.

    Prepaid cards can not be verified (normaly buy taking less than £2 and getting you to confirm amount before they refund it )

    I had to send xsolla a picture of my face with card (blacking out some of the long card number !) to get my sons new gohenry card verified.

    Their customer service is good and they get back to you fairly quickly, although all via email, no phone number seems available.

    Was this answer helpful?

    5 people found this answer helpful.
    0 comments
  3. Anonymous
    2021-09-21T14:43:53+00:00

    fix it by going to the roblox app if your in roblox.com

    Was this answer helpful?

    9 people found this answer helpful.
    0 comments
  4. Anonymous
    2021-09-21T14:38:13+00:00

    the same happened to me i waited a year and still nothing

    Was this answer helpful?

    10+ people found this answer helpful.
    0 comments
  5. Deleted

    This answer has been deleted due to a violation of our Code of Conduct. The answer was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.

    Comments have been turned off. Learn more