Windows update error encountered (0x80070424)

Anonymous
2021-06-11T10:14:26+00:00

Hello,

I'm not able to update windows software, i have tried manual updating using Windows 10 update assistant but once I wanna install it tells me that i'm downgrading and that Windows has to delete all my files if i go ahead which is odd.

I have also tried w10-wuauserv.reg method as i saw it on the forum but didn't work as well.

I might have messed with the cmd prompt at some point but not sure if that is the reason behind the error and I don't know how to go back to point null to see if that's the case.

Please help..

Windows for home | Windows 10 | Install and upgrade

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  1. Anonymous
    2021-06-15T14:08:17+00:00

    Thank you so much. It's ok. Try again to merge the reg file, please.

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  2. Anonymous
    2021-06-15T13:09:27+00:00

    Here is OneDrive link containing the report

    https://1drv.ms/u/s!AgEiy36TUuYvkDKwb-7ODt4QSTKN?e=ZvyrUh

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  3. Anonymous
    2021-06-15T12:16:30+00:00

    First let verify Windows boot load using Sysinternals Autoruns. This is a Microsoft tools. Please download it from this link https://docs.microsoft.com/en-us/sysinternals/d..., then extract the content of zip file and run Autoruns.exe file. Wait until scan is finished (15 or 30 sec), then click the save button. Put the result file on your desktop, upload the file to OneDrive or another storage service and shared with me.

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  4. Anonymous
    2021-06-15T10:08:28+00:00

    Hi Jose,

    I have ran a full system scan by Kaspersky endpoint security which found a virus called "rootkit" hidden somewhere and I believe the software disinfected it as i ran the scan again and it was clean.

    How can i make sure of that and should i try again the merging procedure of the reg files you sent earlier?

    Please let me know

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  5. Anonymous
    2021-06-15T04:04:57+00:00

    I have access to an ipad would that work? no other device unfortunately

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