Wifi problems

Hi,

I will try to answer all your doubts.

You wrote: "I still have a hard time because that problem is only with my new laptop. Can't it be that this wifi adapter is losing signal?" I answer you: No, because otherwise the problem would arise even when your laptop is connected individually to the wi-fi router. The laptop connected individually to the router, I mean your laptop connected to the router with all other devices turned off.

Then you wrote: "That laptop hasn't been connected to the router alone for a long time." I answer you: It is necessary to keep the laptop connected alone to the router for a long enough time to check if the problem recurs or not. A time of only 5 minutes is not very indicative. If during this test the laptop continues to work fine, the problem is not your laptop. If the problem still recurs with this test then it is a problem with your laptop. So first of all you need to be sure about this test.

You don't need to be an expert technician to perform these tests.

Then you wrote: "but please try to explain how other devices can interfere with my laptop but not cause problems for others. And if so, what would be the solution for that?" I answer you: The other laptops or devices definitely don't have it same hardware as your laptop. In addition, other laptops do not run the same programs that run on your laptop, so the behavior can be different. Once the interfering device has been identified, it should be removed, replaced or updated.

I'm sorry but I can't be clearer than that.

Hi Franco,

Right, ok, my laptop is upstairs with my router in the same room, despite a big room but I have the issue even when I sit right next to the router. Up until I set up the ISP modem, with my Nighthawk, my laptop and all other devices were connected to the router directly. The extender is only for my Fronius solar inverter, which I did mention and only the inverter was connected to the extender. The extender is Netgear WN3000rp, nothing special, didnt need more just for the inverter, but at least its the same brand as my actual router.

Just today after I set up my ISP modem that has lower range I had to connect few other devices downstairs to the extender to get better speed for these devices. The reason why I purchased Nighthawk.

I still have a hard time why that problem is only with my new laptop. Cant it be that this wifi adapter is loosing signal?

After I wrote my last message, ever since I havent dropped out once with 5Ghz and 4 devices connected but the other devices are idle. I ve been streaming without any issues. That was the same with Nighthawk but I only had max my laptop and 1 or 2 mobiles connected.

Just changed to 2.4GHz, 6 devices are connected and I get speed of 15.8/ 1.7.

You said:..." if it works regularly when it is individually connected to your home wi-fi network. This is a fixed point."

Individually as directly connected or only by itself without other devices? That laptop hasnt been connected by itself to the router for a long time. I did a speed test and powered on one by one the other devices and checked the speed. As said, its always been connected directly to the router.

My laptop works when my extender is on, as long as not many other devices are used (not connected to the extender but router) and thats usually other laptops using bandwidth or Xbox.

You still want me to do it all again? I know it must be frustrating talking to normal no tech people but please try to explain how other devices can interfere with my laptop but doesnt cause problems to others. And if so, what would be the solution for that one? Should I throw out the other laptops so my new laptop can live a peaceful life, although its me who would have a more peaceful life? :P

Hi ThornySeeker6 ,

I repeat again: your laptop does not have any kind of problem if it works regularly when it is individually connected to your home wi-fi network. This is a fixed point.

I noticed something new in your last post: you talk about devices connected to the Extender downstairs, this means that the router and your devices are not all on the same floor of the house, this particular you had to specify immediately at the beginning of your question. Specify whether your laptop usually connects directly to the router's wi-fi network or through the Extender's. You have to repeat the test with your laptop connected directly to the wi-fi network of your router together with all the other devices that are on the same floor of the house, then check if the problem occurs again or not.

Turn off the Extender and any other devices located downstairs.

Last update for the day, I connected everything to my iinet modem which doesnt have the same good range or capacity like my nighthawk.

I am not able to connect everything to one band without all devices suffering at least a bit. I had to move few to 5GHz.

First, after starting one device at a time all seemed ok for about an hour or more. Speed was reduced and in all devices but not so bad like with nighthawk and my device still was always slower than the other devices. Downstairs, I had to connect few devices to my extender which is also not too great for gaming (my kids).

Because everything was running ok with all devices for quiet some time, I assume that there is no interference from another device, would you agree or am I ignorant again? ;)

Just then I dropped out of both bands. Online right now but speedtest wont even run. So definitely worse.

HP is elevating to the concerned team. Will see what they come up with. As recommended by you, I hope I can convince them to get a different adapter. I like that laptop otherwise. If not, money back but I might be dreaming here as they already offered it with the first one. Should have gone right away to a different model or brand but I did not think its a make issue.

Thanks everyone.

First trial of today was still with my Netgear D7000 router.

All devices were disconnected. With every new device I started a speed test in between, all on 2.4GHz.

Start up with

1. my laptop Download/upload        53/17
2. Switch idle                                         52/17
3. Xbox turned on
4. Smart TV                                            50/16.8
5. Lenovo laptop    Youtube               50/ 15.4
6. Acer laptop Youtube                       30/17
7. My Smartphone Youtube               25/10
8. Netgear Extender                            drop, cant load any pages but Wifi icon still connected, secured. No drop out, speedest 6.77/0 or Latency test error
9. Daughters phone connected, turned Acer Laptop off, meanwhile Fronius solar inverter connected. Speedtest 10/4.5; another test 20.2/6
10. Xbox was on but no one played, now playing, 40/14.4
11. Acer You tube turned off, Roblox started and daughter snapchat call Speedtest: 00/00 Ping 21

5 minutes later disconnected, Troubleshoot: Plug in Ethernet cable.

When I have no one else home and Extender is on with only few devices, it doesn’t compromise my laptops wifi. 2.4GHz is now unusable, constant drop outs or cant connect at all, meanwhile other devices are running fine.

Next try iinet modem.

I did screenshots of ipconfig /all when I was connected and when I was disconnected but I dont know if I expose my privacy when I post it here, probably?