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Hello,
I need some real help as HP support doesn’t seem to know how to help and maybe it’s a windows problem.
I purchased an HP laptop 15s-eq2017AU about 2 weeks ago and I have wifi problems I cant fix.
I am trying to keep it short. My internet disconnects or being connected without Internet etc. Sometimes it works well with normal speed, then all of a sudden I have a speed drop down to 4mbps/02mbps and shortly after I drop out of internet. Only my new laptop has this issue, all other devices, about 10, have no problems.
I have moved all my devices to 2.4Ghz except this laptop which is on 5Ghz. This made my laptop stable but I cannot connect to 2.4Ghz without problems.
Troubleshoot says various things like Wifi doesn’t have a valid IP configuration, network cable is not properly plugged in or may be broken, Problem with wireless adapter or access point or default gateway not available. Sometimes it fixes IP issue, sometimes it doesn’t. Troubleshoot will always reset my network driver. I did 2 network resets manually too without success.
Yesterday I did a troubleshoot and I had that blue screen: System Thread Exception not handled, what failed: rtwlane6.sys which is my network adapter I am pretty sure. After I restarted it was deactivated. Whats that about?
I tried static IP, DNS, uninstalled driver numerous times, Power is set to best performance, did the prompt commands reset, release, renew flush, ran the HP hardware diagnostics which all passed.
I was researching more and found an old post in this community that made me think.
The Wifi icon in the lower bar and it doesn’t matter if its 2.4 or 5Ghz, sometimes it says Local area connection which then is Public, sometimes it says my normal network (netgear) which then is private. When 2.4Ghz is on local network, speed drops and it doesn’t take long to disconnect then. But 5G runs still fast and fine.
I also have sometimes that laptop icon instead of Wifi icon with 5Ghz and I am still connected. When I am disconnected I have that round ball thingy. Laptop is not wired.
As said as long as I am on 5Ghz all is fine despite the icon change and network status. I doubt its my router settings since all other devices are fine. I did try another modem today and had around 5 devices on each network and my laptop didnt work well on both networks.
My laptop is very fresh, haven’t installed many 3^rd^ party apps, only whats app, inSSIDer Wifi analyzer which both were installed because of the issue and Bitdefender Internet security. Issue was before I installed it. I do have Office 2007 but thats not a 3rd party I assume.
Any thoughts would be fantastic. Thanks for your time.
Silke
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Fortunately it works well today as well. I was lucky it was just a temporary issue.
Right now im using win 11 since the very first operation of my laptop OS, which means technically I used win 10 with it only for minutes, so Im afraid I cant tell if the previous network driver could have the same problem in win 10.
I will let everyone know in case I encounter another bluescreen of death.
Best regards
Windows 10, version 2004 will reach end of servicing on December 14, 2021. To continue receiving security and quality updates, Microsoft recommends that you update to the latest version of Windows 10.
Is that why?
Wow, so if you hadn't informed me kindly, how would I have known?
Win 11 is not available to me yet.
Why should I uninstall this update? Whats the reason?
Thank you!
if you have this update October 12, 2021—KB5006670 (OS Builds 19041.1288, 19042.1288, and 19043.1288)
Then I strongly suggest you uninstall it...
Hi John,
What's the signal strength with other devices connected to your modem? Are 3 bars the best you can get?
My laptop did that as well.
Are you doing a speed test when streaming buffers etc? I went crazy on these tests and they varied greatly which was clearly only my laptop.
You could try to move all other devices to one band, say 2.4GHz and keep only your laptop on 5GHz. That worked for me and I could stream and zoom normal with max speed. If that works for you it'll be helpful for now.
That's awesome proper updating fixed the problem. I'll keep fingers crossed it stays that way. Keep me posted or if I don't hear anything it means it's all good. :)
So, do you have win 11 installed yet? Do you like it? My mate has it already and no issues, very happy. Not 100% sure but I think most drivers would be fine with win11 if it worked with 10. Wasn't it the same when we upgraded to 10? It actually tells you via health check the requirements and what might not work.
