Windows update fails to install 2021-07 Cumulative Update for Windows 10 Version 21H1 for x64-based Systems (KB5004237)

Hello MarvinWB,

I'm John an Independent Advisor and a Windows user like you. I'll be happy to assist you today.

Please let me know if you have tried the methods below.

**Run the Windows Update Troubleshooter

Press Start then click Settings(Gear icon)

Select Update and Security > Troubleshoot

Select Additional troubleshooters

Under Get Up and Running, select Windows Update

Run the troubleshooter

**Make sure Windows Update and Background Intelligent Transfer services are available and running.

Click Start, type services.msc in the Start Search text area, and then click services.msc in the programs list. If you are prompted for an administrator password or for a confirmation, type the password, or click Continue.

Double-click Background Intelligent Transfer Service.

If the Startup status lists Stopped, click Start and then click OK. If the status is Running, right click then select Restart

Double-click Windows Update.

If the Startup status lists Stopped, click Start and then click OK. If the status is Running, right click then select Restart

**Reset Windows Update Components

https://www.tenforums.com/tutorials/24742-reset...

**You can also try the additional methods in the support article below if it helps.

https://support.microsoft.com/en-us/windows/tro...

If the issue still persists, Please try performing a Repair Install of Windows 10 with an In-place Upgrade. It will definitely help in resolving update errors. Performing this can repair broken operating system files while your personal files, settings and installed applications will not be affected.

**Few things to check on the PC

1. Back up your personal data and files to an external hard drive, USB thumb drive.
2. Ensure you are signed in or have administrator rights to do a repair install
3. Unplug all external peripherals except for the Mouse, Keyboard, and LAN cable before starting
4. Disable or uninstall any 3rd party Anti-Virus program to prevent it from interfering with the upgrade

Download the media creation tool(Click Download tool now) and save it to your computer.

https://www.microsoft.com/en-us/software-downlo...

Open the tool and select Upgrade this PC now.

Make sure to select Keep personal files and apps.

It might take some time to install Windows 10. Your computer will restart a few times, Make sure you don’t turn off your PC

Kindly let me know if this helps or if you have any further concerns.

Kind regards,

John DeV

Independent Advisor

Standard Disclaimer: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

Hi

Thank you for your reply and help.

No change in status. Same error.

AMD updates have not been installing either.

Hello MarvinWB,

Thank you for updating me with that information. I apologize that the above methods did not resolve the issue. I do not recommend bypassing KB5004237 update as it includes the following bug fixes noted in the link below.

https://www.bleepingcomputer.com/news/microsoft...

I'm sorry, I'm running out of possible fix and solutions. Since this is an open forum, let's see if another community member has a better solution to the issue.

Kind regards,

John DeV

Independent Advisor

Standard Disclaimer: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

Hi MarvinWB -

I'm Kevin B. Independent Advisor and a Windows user like you. I do apologize for the inconvenience that you're experiencing right now, let me help you sort things out.

What version of windows is currently installed on your computer?

To check for the version of windows, kindly follow the steps below

Press windows key + R

Type winver and press enter

A small pop-up box containing information about the version of windows installed will be displayed. Take note of it and post it on your next response.

Since repairing the computer did not resolve the issue, you can try to perform custom install instead. Custom Install of windows will re-install windows on your computer, fixing all errors and missing update components on your computer however it will reset all the settings of your computer and all application installed on your computer will be removed living only your personal files intact and will be moved to windows.old folder inside C drive after process completes. If you want to proceed with Custom Install please click on the link below and follow the steps provided on the link.

NOTE: Please make sure to follow the steps accurately as it may remove all your personal files if the partition accidently deleted.

https://answers.microsoft.com/en-us/windows/for...

Hope this will help and have a bless day!

Thanks.

Kevin B.

Independent advisor