Windows update fails to install 2021-07 Cumulative Update for Windows 10 Version 21H1 for x64-based Systems (KB5004237)

Anonymous
2021-07-15T20:06:31+00:00

Good day,

I have attempted numerous times to install windows update 2021-07 Cumulative Update for Windows 10 Version 21H1 for x64-based Systems (KB5004237) on my system. It fails regardless of the various command to shut down and restart services. The error code is: 0x80073712

When I went to the Windows Catalog, this version would not load. It said that it was not for my system. What is attempting to load is a different version of KB5004237, but that too failed.

Is there a way to fix or bypass this update?

Thank you

Windows for home | Windows 10 | Windows update

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  1. Anonymous
    2021-07-21T20:26:20+00:00

    "Dism /Image:C:\Online..."

    What is the "C:\Online" that is being referenced on the DISM command line?

    Changing my answer: It's a mistake - oops. It's a repeated cut and paste error.

    Correct syntax is DISM /Online /cleanup-image /RestoreHealth

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  2. Anonymous
    2021-07-21T20:22:42+00:00

    Oh darn ... I borked the syntax. Should be DISM /Online NOT DISM /Image:C: \Online

    First do this: DISM /Online /Cleanup-Image /CheckHealth

    Then Try this: DISM /Online /Cleanup-Image /RestoreHealth

    The "Online" modifier tells the command that you are using the active image. It does not need a disk identifier. My bad.

    If your system image is mounted on some other disk then the Image specifier is used but that's usually the offline option.

    Also, you should open a command shell or powershell with administrative privileges.

    Sorry for the mistake, I'll edit my original post as well

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  3. Anonymous
    2021-07-21T19:09:43+00:00

    "Dism /Image:C:\Online..."

    What is the "C:\Online" that is being referenced on the DISM command line?

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  4. Anonymous
    2021-07-21T18:57:48+00:00

    Hi

    Running Dism /Image:C:\Online /Cleanup-Image /ScanHealth and Dism /Image:C:\Online /Cleanup-Image /CheckHealth
    each return

    Error: 2

    Unable to access the image.

    Make sure that the image path and the Windows directory for the image exist and you have Read permissions on the folder.

    I apologize for this continued enigma.

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  5. Anonymous
    2021-07-21T17:18:13+00:00

    Appreciate the reply, that's good information.

    That, however, was not key to being able install the update. As Time Lady suggests, and I note previously in my original post, what seemed to fix the problem was running the DISM command with the RestoreHealth option. After that the update ran cleanly.

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