Windows update fails to install 2021-07 Cumulative Update for Windows 10 Version 21H1 for x64-based Systems (KB5004237)

Anonymous
2021-07-15T20:06:31+00:00

Good day,

I have attempted numerous times to install windows update 2021-07 Cumulative Update for Windows 10 Version 21H1 for x64-based Systems (KB5004237) on my system. It fails regardless of the various command to shut down and restart services. The error code is: 0x80073712

When I went to the Windows Catalog, this version would not load. It said that it was not for my system. What is attempting to load is a different version of KB5004237, but that too failed.

Is there a way to fix or bypass this update?

Thank you

Windows for home | Windows 10 | Windows update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

84 answers

Sort by: Newest
Most helpful Newest Oldest
  1. Anonymous
    2021-07-19T05:54:01+00:00

    Was this answer helpful?

    0 comments
  2. Anonymous
    2021-07-19T02:55:37+00:00

    Hi and thank you..

    I keep on getting this message.

    Some update files are missing or have problems. We'll try to download the update again later. Error code: (0x80073712)

    When trying to get the WIN 10 ISO file it says that I have the latest updates in place.

    Windows is working well - it's just the current update is not installing even after the system said that the installation was 100% then gave the message above.
    My graphics updates are not working either.

    Application updates from Adobe are installed well as usual.

    Very confusing.

    Was this answer helpful?

    0 comments
  3. Virginia M 41,995 Reputation points Independent Advisor
    2021-07-18T12:15:21+00:00

    Hello, I’m Virginia an independent advisor with 20 years of expertise in fixing my own & friends’ PC problems.

    Have you tried resetting the update components?

    Open cmd prompt/powershell with admin & enter:

    Net Stop bits

    Net Stop wuauserv

    Net Stop appidsvc

    Net Stop cryptsvc

    Ren %Systemroot%\SoftwareDistribution\DataStore DataStore.bak

    Ren %Systemroot%\SoftwareDistribution\Download Download.bak

    Ren %Systemroot%\System32\catroot2 catroot2.bak

    Del "%ALLUSERSPROFILE%\Application Data\Microsoft\Network\Downloader\qmgr*.dat"

    Net Start bits

    Net Start wuauserv

    Net Start appidsvc

    Net Start cryptsvc

    Restart the PC & try updating again.

    And/or:

    Search for services.msc & find Windows Update & ensure it is set to Automatic.

    If that doesn’t work:

    I recommend an in-place upgrade repair.

    To repair Windows without losing any data then follow the instruction here:

    https://www.tenforums.com/tutorials/16397-repai...

    This will also upgrade you to the latest version of Windows - currently 21H1 - if you’re not already running this.

    In a nutshell you just download the media creation tool, run this & choose to upgrade now or if you are creating media on another PC, you download the tool, run it & choose to create media for another PC, then insert the Windows 10 media (USB/DVD) in the problem PC & run setup from within Windows.

    Please note a repair install is not a reset, this is a last attempt at repairing a PC without a clean install. If this fails to repair the problem then usually a clean install is required.

    Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

    Was this answer helpful?

    0 comments
  4. Anonymous
    2021-07-17T20:04:58+00:00

    I'm sorry, I'm running out of possible fixes and solutions. Since this is an open forum, let's see if another member of the community has an alternative solution to the issue.

    Was this answer helpful?

    0 comments
  5. Anonymous
    2021-07-17T02:59:38+00:00

    "Some update files are missing or have problems. We'll try to download the update again later. Error code: (0x80073712)"

    Was this answer helpful?

    0 comments