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Good day,
I have attempted numerous times to install windows update 2021-07 Cumulative Update for Windows 10 Version 21H1 for x64-based Systems (KB5004237) on my system. It fails regardless of the various command to shut down and restart services. The error code is: 0x80073712
When I went to the Windows Catalog, this version would not load. It said that it was not for my system. What is attempting to load is a different version of KB5004237, but that too failed.
Is there a way to fix or bypass this update?
Thank you
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hi MarvinWB -
Thanks for providing the details of the version of windows installed on your computer.
Kindly check the link that was provided and verify if the issue persist right after performing custom installation on your computer.
Regards,
Kevin B.
This is my WINVER
Hi MarvinWB -
Thanks for the response.
Did you already performed the steps? the steps usually takes time to complete as it will re-install windows on your computer.
Kindly try to download the ISO on your computer and check if there's any change after performing the steps.
Regards,
Kevin B.
Hi MarvinWB -
I'm Kevin B. Independent Advisor and a Windows user like you. I do apologize for the inconvenience that you're experiencing right now, let me help you sort things out.
What version of windows is currently installed on your computer?
To check for the version of windows, kindly follow the steps below
Press windows key + R
Type winver and press enter
A small pop-up box containing information about the version of windows installed will be displayed. Take note of it and post it on your next response.
Since repairing the computer did not resolve the issue, you can try to perform custom install instead. Custom Install of windows will re-install windows on your computer, fixing all errors and missing update components on your computer however it will reset all the settings of your computer and all application installed on your computer will be removed living only your personal files intact and will be moved to windows.old folder inside C drive after process completes. If you want to proceed with Custom Install please click on the link below and follow the steps provided on the link.
NOTE: Please make sure to follow the steps accurately as it may remove all your personal files if the partition accidently deleted.
https://answers.microsoft.com/en-us/windows/for...
Hope this will help and have a bless day!
Thanks.
Kevin B.
Independent advisor
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Hello MarvinWB,
Thank you for updating me with that information. I apologize that the above methods did not resolve the issue. I do not recommend bypassing KB5004237 update as it includes the following bug fixes noted in the link below.
https://www.bleepingcomputer.com/news/microsoft...
I'm sorry, I'm running out of possible fix and solutions. Since this is an open forum, let's see if another community member has a better solution to the issue.
Kind regards,
John DeV
Independent Advisor
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