Cannot see own wireless network but can see others around me

Anonymous
2021-06-27T02:56:35+00:00

Hi all,

Seemingly after last Windows update (though I'm not sure) I cannot see my own wireless network on my home laptop. I can see all the networks of my neighbors, but not my own.

I can see it and connect to my wireless network with my Work laptop. My partner can see it and connect to it with her two laptops and her smartphone.

I checked the wireless network adapter (Realtek RTL8723AE Wireless LAN 802.11n PCI-E NIC) and when I click Properties and then Configure, the General tab says "This device is working properly." However, when I look at the icon in the Control Panel under Network Connections there is a big red X next to the Wi-Fi icon and it says "Not Connected".

When I click the Diagnose button the result is "You have not chosen to connect to any of the available networks" (and I can't since I don't know the security keys for those networks). Then skipping to the next step, the next window says "None of the networks you have previously connected to are in range"

Any advice?

Windows for home | Windows 10 | Internet and connectivity

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  1. franco d'esaro 25,086 Reputation points Volunteer Moderator
    2021-07-01T18:37:54+00:00

    Hi,

    It is indifferent, proceed with the latest suggestions I have given you and then let me know.

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  2. Anonymous
    2021-07-01T17:14:06+00:00

    Hi Franco,

    After the last reply I sent you and before your reply I changed the 2.4ghz band back to my original SSID. Does that make a difference? Or should I change it back again to the new SSID and proceed as your most recent directions?

    Thanks,

    Peter

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  3. franco d'esaro 25,086 Reputation points Volunteer Moderator
    2021-07-01T16:52:46+00:00

    Hi,

    try to temporarily turn off the 5 GHz band and at the same time keep Bluetooth disabled. Try again.

    If still not solved, temporarily configure the hotspot on your smartphone, keep your router off, then connect your laptop to the hotspot network and check if you can access the internet.

    After this test turn the router back on, go to the Wi-Fi settings page, click on Advanced, search for Channel width or Bandwidth and report the current setting or post the screenshot.

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  4. Anonymous
    2021-07-01T16:18:01+00:00

    Hi Franco,

    I changed the SSID (and password) on the 2.4ghz band but not the 5ghz. No sign of new SSID on my laptop but my partner can see it on hers.

    Then went to Device Manager and uninstalled the Bluetooth adapter (it did not give an option to"Delete driver software for this device"). Restarted computer (did not shut off and start on Router or Modem, should I have?). Do not see new SSID. Plus Bluetooth driver is back in Network adapter list in Device manager since restarting automatically re-installed the adapter

    And here's the screenshot. However, when I expand the drop-down menu there are no other options to show, only mixed

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  5. franco d'esaro 25,086 Reputation points Volunteer Moderator
    2021-06-30T07:17:19+00:00

    Hi,

    it is possible to change the name of the wi-fi network in different ways, by connecting to the router via a network cable with your PC, via another PC, either via ethernet or via wi-fi or via another device. The important thing is that you change the name, the way you change the name does not matter.

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