Cannot see own wireless network but can see others around me

Anonymous
2021-06-27T02:56:35+00:00

Hi all,

Seemingly after last Windows update (though I'm not sure) I cannot see my own wireless network on my home laptop. I can see all the networks of my neighbors, but not my own.

I can see it and connect to my wireless network with my Work laptop. My partner can see it and connect to it with her two laptops and her smartphone.

I checked the wireless network adapter (Realtek RTL8723AE Wireless LAN 802.11n PCI-E NIC) and when I click Properties and then Configure, the General tab says "This device is working properly." However, when I look at the icon in the Control Panel under Network Connections there is a big red X next to the Wi-Fi icon and it says "Not Connected".

When I click the Diagnose button the result is "You have not chosen to connect to any of the available networks" (and I can't since I don't know the security keys for those networks). Then skipping to the next step, the next window says "None of the networks you have previously connected to are in range"

Any advice?

Windows for home | Windows 10 | Internet and connectivity

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  1. Anonymous
    2021-11-30T16:53:52+00:00

    A little late to the party. Same situation here with one laptop seeing and accessing many wi fi networks except one. changing the driver fixed it. Although both drivers were identically named the Realtek one did not work but the Microsoft version made the network appear and functioned perfectly.

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  2. Anonymous
    2021-09-18T08:43:21+00:00

    Hi,

    I had exactly the same problem. I solved it by going in to my router (login as admin) and changed the wireless mode from 802.11ax to to another one such as 802.11b+g+n

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  3. franco d'esaro 25,086 Reputation points Volunteer Moderator
    2021-07-05T12:48:49+00:00

    Hi PeterY61 ,

    I'm glad you solved the problem.

    Thanks for the feedback.

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  4. Anonymous
    2021-07-04T22:08:55+00:00

    Hi Franco,

    Thanks again for getting back to me. I forgot to tell you that yes I did try setting up the Wi-fi in the Open network, and that did not result in any change. Tried the next two items you mentioned above. Neither of those worked. In the meantime I was able to purchase a wireless USB adapter (Linksys WUSB6100M Max-Stream™ AC600 Wi-Fi Micro USB Adapter). I have installed it and it WORKS! Thank goodness. At this point I'm just going to accept that the current network adapter and router are incompatible, and move on. It's too bad that adapter/driver hasn't been updated (maybe that's a technical manufacturing problem) I appreciate all your efforts/suggestions to find a solution for my issue. You were great!

    Thank you,

    Peter

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  5. franco d'esaro 25,086 Reputation points Volunteer Moderator
    2021-07-04T17:25:47+00:00

    Hi,

    I would like to point out that after making any changes I suggested and the problem still persists, that change must then be undone or restored, it seems quite intuitive to me. Then you can re-enable Bluetooth.

    Have you tried to temporarily set up your wi-fi network in the Open network, as I have already suggested, and check if it works? You have not provided any response on the matter.

    In the Advanced Settings of the wi-fi adapter, set the bandwidth to 20 MHz only. Try again.

    In Wireless Mode, please try to set to IEEE 802.11b / g Retry. All other options are irrelevant.

    Your partner's laptops work because her wi-fi adapters adopt the recent 802.11AC wi-fi standard.

    You can see the other wi-fi networks in the area because surely these networks do not use the Wi-Fi 6 802.11AX standard or these networks use routers different from yours. In any case, if there is an incompatibility between your wi-fi adapter and your router, you can't even detect the wi-fi network.

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