Cannot see own wireless network but can see others around me

I had this issue as well on a laptop I was setting up for a friend, I had a multi band network and neither SSID was showing up.

Tried a few things but the one that seemed to work was updating the driver in device manager and selecting the Microsoft version of the network adapter instead of the intel one. Strange but it worked

Hope this helps someone

Thanks for this thread and thanks for the post from Zack Harris.

I had the same issue and fixed it by selecting the Microsoft driver instead of the Intel one.

My network adapter are [Intel(R) Dual Band Wireless-AC 3160].

Following is my operation steps:

(1) Run Device Manager;

(2) Select Network adapters and then [Intel(R) Dual Band Wireless-AC 3160]

(3) Right click and select update driver

(4) Select [Browse my computer for drivers]

(5) Click [Let me pick from a list of available drivers on my computer]

(6) Select [[Intel(R) Dual Band Wireless-AC 3160] (Microsoft)]

(7) Click Next

Hi Franco,

Thanks again for getting back to me. I forgot to tell you that yes I did try setting up the Wi-fi in the Open network, and that did not result in any change. Tried the next two items you mentioned above. Neither of those worked. In the meantime I was able to purchase a wireless USB adapter (Linksys WUSB6100M Max-Stream™ AC600 Wi-Fi Micro USB Adapter). I have installed it and it WORKS! Thank goodness. At this point I'm just going to accept that the current network adapter and router are incompatible, and move on. It's too bad that adapter/driver hasn't been updated (maybe that's a technical manufacturing problem) I appreciate all your efforts/suggestions to find a solution for my issue. You were great!

Thank you,

Peter

Hi Franco,

I looked at the link in that thread and saw these questions:

Do you use the 2.4 or 5 GHz network?  I don't know

Does the problem occur for both networks? I don't know

Do the 2 networks have the same SSID or different SSIDs? Same

See below image of Wi-Fi Settings in the router. Advice? (and thanks)

Hello, sorry for being late to the party as well.

I had this same issue and wanted to share my experience with a Lenovo IdeaPad Yoga 13 model 20175 and the Realtek Semiconductor Corp. RTL8723AU 802.11n WLAN Adapter. After trying all of the troubleshooting steps in this thread, I can confirm this issue to be driver related as installing Linux on the same hardware does allow finding and connecting to my home network.

I'd contemplated changing the wifi adapter as throughput with this Realteck adapter appears to max out at 5 to 10 Mbps (well under my internet provider and internal network speed) but was discouraged to find this appears to be a non-standard connector hardware looking at the ifixit guide.

I'd say if you are having this same issue, save yourself some time and buy a USB Wifi adapter.

A little late to the party. Same situation here with one laptop seeing and accessing many wi fi networks except one. changing the driver fixed it. Although both drivers were identically named the Realtek one did not work but the Microsoft version made the network appear and functioned perfectly.