Can anyone help?

Anonymous
2021-07-02T15:06:33+00:00

Source

Udk User Service

Summary

Stopped working

Description

Faulting Application Path: C:\Windows\System32\svchost.exe

Problem signature

Problem Event Name: APPCRASH

Application Name: svchost.exe_UdkUserSvc

Application Version: 10.0.19041.546

Application Timestamp: 058e175a

Fault Module Name: combase.dll

Fault Module Version: 10.0.19041.1081

Fault Module Timestamp: 473ce9d1

Exception Code: c0000005

Exception Offset: 0000000000031434

OS Version: 10.0.19043.2.0.0.768.101

Locale ID: 18441

Additional Information 1: 40de

Additional Information 2: 40de6d0c7b148f18d8b1194dde94c489

Additional Information 3: fe9e

Additional Information 4: fe9e3d66834d8f3b959a02da202a4ad6

Extra information about the problem

Bucket ID: bba0a5ea7cd51a9c3016db1485aac959 (1159354835282872665)

Windows for home | Windows 10 | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2021-07-23T18:52:09+00:00

    I don't believe then that article would apply and if that is the case If you try to apply the update it should say the update does not apply.

    Can you check the following though:

    In the C:\Windows\System32 locate and right-click the windowsudk.shellcommon.dll > Properties

    Under the "General" tab what is the "Size"?

    Then click on the "Details" tab

    What is the "File version"?

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  2. Anonymous
    2021-07-21T03:07:24+00:00

    No, it isn't.

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  3. Anonymous
    2021-07-21T02:45:58+00:00

    It appears to be a similar error but may not apply to your case.

    Is Host Integration Server listed in "Apps and Features" ?

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  4. Anonymous
    2021-07-20T10:30:04+00:00

    Hi auggy,

    What is the captured info trying to tell us?

    Thanks for the link. A search on "Session Integrator" gave me the rough idea that it is related to IBM mainframe used by an enterprise.

    Mine is just a personal laptop of ordinary use, not connected to any network, no Server OS was insatalled except in the created VMs.

    Having said that, for the time being, is that I should try the two updates listed as:

    Cumulative Update 2 for Host Integration Server 2016

    Cumulative Update 4 for Host Integration Server 2013 ?

    I will wait for your instructions before I proceed.

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  5. Anonymous
    2021-07-20T02:22:30+00:00

    Here is some info from the dump files:

    EXCEPTION_RECORD: (.exr -1)
    ExceptionAddress: 00007ffe94661434 (combase!CStdMarshal::DisconnectSrvIPIDs::__l35::<lambda_03ceb3c306c371a8ea5da27fc98e7b7c>::operator()+0x0000000000000007)
    ExceptionCode: c0000005 (Access violation)
    ExceptionFlags: 00000000
    NumberParameters: 2
    Parameter[0]: 0000000000000000
    Parameter[1]: 00007ffe69d97588
    Attempt to read from address 00007ffe69d97588

    PROCESS_NAME: svchost.exe

    Would this apply to you? (if either of the Host Integration Server referenced is installed) :

    https://support.microsoft.com/en-us/topic/fix-session-integrator-service-intermittently-crashes-in-combase-cstdmarshal-disconnectsrvipids-9fc04e5b-1b0a-b411-9ab6-64f4d9af19ee

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