KB5003690 BSOD

Anonymous
2021-06-24T12:44:33+00:00

Not so fast! On installing this update.

Installed KB5003690 (tried) on five rigs. Three no issue, one refused to install, and worst of all one started BSOD constantly after installing. Removed from that rig and all was fine and returned to normal. Reinstalled KB5003690 to verify this was the issue and yes, the BSOD issues returned, again uninstalled and all returned normal again. I'm satisfied in saying that KB5003690 is / was the issue.

Heidi-Ann

Scientific Frontline

Rig with issue

Edition Windows 10 Home

Version 20H2

Installed on ‎10/‎21/‎2020

OS build 19042.1055

Experience Windows Feature Experience Pack 120.2212.2020.0

Processor AMD FX(tm)-8320 Eight-Core Processor 3.50 GHz

Installed RAM 8.00 GB

System type 64-bit operating system, x64-based processor

Windows for home | Windows 10 | Windows update

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  1. Anonymous
    2021-06-24T13:57:41+00:00

    Hi Heidi-Ann,

    Yes, if you could please do that when you have time, the minidump file may indicate why your PC is bluescreening and what incompatibility that update is causing on your system.

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  2. Anonymous
    2021-06-24T13:51:57+00:00

    Well unfortunately I have already done a clean-up with O&O Safe Erase that apparently cleaned up the "minidump" too.

    Though if you think an answer can be found here I will redownload and reinstall KB5003690 and pull the dump file. Though it won't happen till this weekend since I'm about to head out of town, yet if you are still interested in the issue, I would be more than happy to give you what you need to debug this issue.

    Thanks you Dave for the quick response.

    My main concern is when they release this update in July that many others could be affected.

    Heidi-Ann

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  3. Anonymous
    2021-06-24T13:20:11+00:00

    Hi Heidi-Ann,

    I am Dave, an Independent Advisor, I will help you with this.

    On the device that blue screened, please check to see if your PC is producing any minidump files, I will check those to see if they provide any insight into a potential cause of the system crashes.

    Open Windows File Explorer.

    Navigate to C:\Windows\Minidump

    Copy any minidump files onto your Desktop, then zip those up.

    Upload the zip file to the Cloud (OneDrive, DropBox... etc.), then choose to share those and get a share link.

    Then post the link here to the zip file, so we can take a look for you.

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