KB5003690 BSOD

Anonymous
2021-06-24T12:44:33+00:00

Not so fast! On installing this update.

Installed KB5003690 (tried) on five rigs. Three no issue, one refused to install, and worst of all one started BSOD constantly after installing. Removed from that rig and all was fine and returned to normal. Reinstalled KB5003690 to verify this was the issue and yes, the BSOD issues returned, again uninstalled and all returned normal again. I'm satisfied in saying that KB5003690 is / was the issue.

Heidi-Ann

Scientific Frontline

Rig with issue

Edition Windows 10 Home

Version 20H2

Installed on ‎10/‎21/‎2020

OS build 19042.1055

Experience Windows Feature Experience Pack 120.2212.2020.0

Processor AMD FX(tm)-8320 Eight-Core Processor 3.50 GHz

Installed RAM 8.00 GB

System type 64-bit operating system, x64-based processor

Windows for home | Windows 10 | Windows update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2021-07-06T08:27:41+00:00

    Unfortunately I also had exactly the same problem in Windows 10 21H1.

    I installed the qualitative update KB5003690 in three of my computers and obtained the following results.

    First computer: very long installation times, but after no problem.

    Second computer: installed on the fly and appropriately updated the OS version.

    Third computer (the most powerful): after installing the qualitative update KB5003690 I have had BSOD continuously, as never happened in years of Windows 10! Regardless of what I was doing, even with when the machine was resting.

    Now I'm trying to remove the KB5003690 package from the third computer, but the uninstall process proceeds very slow.

    Do hope well ...

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  2. Anonymous
    2021-07-05T22:52:57+00:00

    Yup, I have the same problem....BSOD....System Service Exception, and Pagefile Sys errors. AMD FX 8370, 16 gb, Win 10 Pro, Nvidia GTX 970. This update also causes audio to drop on YouTube with Firefox and Chrome. No problem when using Edge on YT.

    Uninstalled KB5003690 and all is well again. ....No more BSOD.....No more problems with YT on Firefox and Chrome.

    Microsoft definitely has work to do!

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  3. Anonymous
    2021-07-05T22:25:39+00:00

    I had this issue on one of my three computers (repeated BSOD about 15 minutes after boot). I uninstalled it from all three computers. I found a different post (link below) that said KB5004760 replaced KB5003690, but my windows update on all three computers keeps trying to install KB5003690 and does not provide an option for installing KB5004760.

    https://answers.microsoft.com/en-us/windows/forum/all/i-also-got-repeated-bsod-after-installing/c265f176-ab12-4191-9337-4817c05aaa83

    Update: Manually installed KB5004760 and the BSOD errors appeared. Like KB5003690, after removing KB5004760, the computer returned to normal/stable operations. Will not be installing KB5004760 or KB5003690 on any of my computers.

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  4. Anonymous
    2021-07-05T07:29:33+00:00

    Does anybody know if Microsoft is looking into this issue? I got rid of the problem by uninstalling the June update, but am terrified it gets back when the update becomes mandatory. Also I have heard no clear explanation of the issue, in the three minidumps I have they point to different driver issues.

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  5. Anonymous
    2021-07-04T19:54:53+00:00

    I did a complete reset with a full file wipe. I did eventually find a solution. I had to completely remove my sound card, video card and Ethernet card and reset again. That was the only way to avoid the blue screen. I have an Nvidia 970.

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