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Recently, I got a legion 5i, model T5-28IMB05. It's a great pc, it has good specs and it's really fast in games. However, since day one I've been getting random freezing issues. This happens absolutely randomly, but not so often - only once a day.
Whenever I'm doing anything (even something not power-intensive like browsing the web) my pc could freeze and bsod. This is how it looks like: the pc stays on a screen (freezes) then after about a minute it cuts to a blue screen and gives me an error message: DPC_WATCHDOG_VIOLATION.
Every time my pc restarts after the bsod, my realtek audio drivers go missing, and there is no sound coming from the pc, as well as the audio device being hidden in device manager. Strangely enough, after a hard power off (holding the power button) the realtek drivers come back.
Another possibly related issue I've been having is that my wifi card just cuts out during large downloads like steam games. It will be going at full speed, until it drops to 0 mbs and kills the internet for my pc until I restart the wifi.
I've tried doing a fresh install of the newest nvidia driver, did the built in memory check twice, fixed registries with errors in them via a third party application, and I've even done a completely fresh install of windows from a usb stick.
Here are my zipped up .dmp crash logs that include 4 of the latest crashes.
https://drive.google.com/file/d/1cSuxg3fpD7zykqmJZsVfbyAFHZXxmBPP/view?usp=sharing
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I've been using nv clean install to get rid of my NVidia drivers but I still kept getting blue screen errors still after a clean install of the newest driver out. I know windows auto updates the Nvidia driver so I made sure it didn't. Do you guys think nv clean install was the issue? Went back to the driver just recommended by Lenovo and testing it out now. Also have ASIO4ALL and realtek auido drivers.
CristianNoriega2 on page 2 posted this solution that worked for me (for over a year) & now the issue came back with the new windows update.
it's not the pretiest thing, but it definitely works.
here's the comment copy & pasted for reference:
the solution is super simple
I have the same computer and suffered the same random freezes even using the browser
pass the equipment by guarantee and I got another one and I had the same problem
the solution is not to install the geforce experience, remove the graphics driver and the PhysX, and install the one I leave here ----> https://download.lenovo.com/pccbbs/desktop/u3vdod5us14.exe
uninstall the old driver restart the computer install the new driver and restart it and you're done
the problem is the incompatibility of the drivers supplied by geforce, so it is time to use the factory that lenovo supplies.
hope to help!
Just got off the phone with customer support for the FIFTH time dating back to September of 2021, and even before then but that's when I started tracking ticket numbers. The "solution" at the moment is to disable the audio controller on my PC until their "engineers" solve the problem. So essentially, I pay a thousand dollars and a key function of my PC won't work if I want to prevent my PC from shutting down. UNACCEPTABLE!
I was instructed that I could use a USB audio device..... oh yeah let me go out and buy another headset/speakers because LENOVO can't pull it together. Absolutely ridiculous that we are all having this issue, it is known, and it continues to be a problem. Oh, and I have to just check these forums every week until the problem is "solved"....... because you know we wouldn't want a notification to be sent out to anyone. I am doing everything in my power to find out the return policy of the retailer I bought this PC from in order to return it. If that doesn't work, I am going to trade it in or part it out and NEVER BUY A LENOVO PRODUCT AGAIN. And I will be sure to inform every person I know and use every social media site, forum, and retailer's website to get the word out that LENOVO SELLS DEFUNCT PRODUCTS. UNREAL.
Not sure if you've seen my older posts. Currently using latest driver with HD audio clicked off, and using ASIO4ALL as my audio driver. Accidentally stumbled across that driver for some music software I'm using (Ableton Live). I haven't had crashes with this method since about December. It should support the regular 3.5mm jack as this was my initial problem when I was plugging in speakers (HD audio off).
Just did this. Latest 511.65 released date 02/01/2022 with the HD audio unchecked during installation. Not sure how long this will last but the latest BSOD Watchdog Violation was gone for a while until last week and this week with windows update. Somehow with HD audio unchecked during installation, I'm still getting sound thru the Display Port via my monitor's built in speaker (LG). Don't want to clutter the desk again with speaker via 3.5 jack. We'll see how long this fix last.
Edit: Still freezing. This time without the watchdog violation. Just plain freeze up. Updating to 511.79 02/14/2022 release. If this doesn't work then going back to the old old one that works,
