Lenovo Legion Desktop 5i keeps freezing and bsoding

Anonymous

Recently, I got a legion 5i, model T5-28IMB05. It's a great pc, it has good specs and it's really fast in games. However, since day one I've been getting random freezing issues. This happens absolutely randomly, but not so often - only once a day.

Whenever I'm doing anything (even something not power-intensive like browsing the web) my pc could freeze and bsod. This is how it looks like: the pc stays on a screen (freezes) then after about a minute it cuts to a blue screen and gives me an error message: DPC_WATCHDOG_VIOLATION.

Every time my pc restarts after the bsod, my realtek audio drivers go missing, and there is no sound coming from the pc, as well as the audio device being hidden in device manager. Strangely enough, after a hard power off (holding the power button) the realtek drivers come back.

Another possibly related issue I've been having is that my wifi card just cuts out during large downloads like steam games. It will be going at full speed, until it drops to 0 mbs and kills the internet for my pc until I restart the wifi.

I've tried doing a fresh install of the newest nvidia driver, did the built in memory check twice, fixed registries with errors in them via a third party application, and I've even done a completely fresh install of windows from a usb stick.

Here are my zipped up .dmp crash logs that include 4 of the latest crashes.

https://drive.google.com/file/d/1cSuxg3fpD7zykqmJZsVfbyAFHZXxmBPP/view?usp=sharing

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Anonymous

2022-01-19T22:53:36+00:00

gonna try this with the latest game-ready drivers since the 472.12 studio driver was crashing for me. will update it if works longterm
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Anonymous

2022-01-20T16:10:44+00:00

I came back to report that I, too, contacted the BBB. Someone from Lenovo promptly contacted me. You should not anticipate a fix any time soon. The company's been aware of the issue since August 2021. It involves Lenovo working with Nvidia on a fix, i.e. two giant companies moving at the speed of slow. I was offered a workaround process that did not work for me. Then, I was offered a refund. I'll paste below the fix I was recommended:

Uninstall the updated Nvidia driver, you can try this. Download the Nvidia 472.12 Studio Driver and select the CUSTOM install option.
From there, remove the check for the HD Audio software, then complete the installation.

https://www.nvidia.com/Download/Find.aspx?lang=en-us
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Anonymous

2022-01-21T17:44:23+00:00

update: not working for me :/ experienced a crash last night. will have to go back to old drivers.
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Anonymous

2022-01-21T21:13:51+00:00

the updated drivers do not work, have to use the Lenovo drivers. Mine kept crashing once I used the older Lenovo drivers it has been working flawlessly!
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Anonymous

2022-01-21T21:33:43+00:00

The only problem with that is that the driver from the Lenovo site is from May 2021, and doesn't support newer games like Battlefield 2042. Hence why so many people are having problems. I'm still currently using the latest driver on 'custom install' with 'HD Audio' clicked off. No crashes for at least 2 weeks now.
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