Lenovo Legion Desktop 5i keeps freezing and bsoding

Anonymous
2021-07-14T14:59:23+00:00

Recently, I got a legion 5i, model T5-28IMB05. It's a great pc, it has good specs and it's really fast in games. However, since day one I've been getting random freezing issues. This happens absolutely randomly, but not so often - only once a day.

Whenever I'm doing anything (even something not power-intensive like browsing the web) my pc could freeze and bsod. This is how it looks like: the pc stays on a screen (freezes) then after about a minute it cuts to a blue screen and gives me an error message: DPC_WATCHDOG_VIOLATION.

Every time my pc restarts after the bsod, my realtek audio drivers go missing, and there is no sound coming from the pc, as well as the audio device being hidden in device manager. Strangely enough, after a hard power off (holding the power button) the realtek drivers come back.

Another possibly related issue I've been having is that my wifi card just cuts out during large downloads like steam games. It will be going at full speed, until it drops to 0 mbs and kills the internet for my pc until I restart the wifi.

I've tried doing a fresh install of the newest nvidia driver, did the built in memory check twice, fixed registries with errors in them via a third party application, and I've even done a completely fresh install of windows from a usb stick.

Here are my zipped up .dmp crash logs that include 4 of the latest crashes.

https://drive.google.com/file/d/1cSuxg3fpD7zykqmJZsVfbyAFHZXxmBPP/view?usp=sharing

Windows for home | Windows 10 | Performance and system failures

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  1. Anonymous
    2021-12-06T14:50:18+00:00

    Hi All,

    What specifics did you provide the BBB? I think this is the route I'm going to have to take as tech support isn't doing anything for me.

    Thanks!

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  2. Anonymous
    2021-11-29T21:04:07+00:00

    No they let me pick a new system with the same price or a refund.

    It's working with the latest drivers no issues all day so far but it's a year newer model.

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  3. Anonymous
    2021-11-29T20:35:58+00:00

    sad that there's no confirmed ETA, but do let us know if the replacement works! (I'm assuming they are sending you the same model but with fixed hardware?)

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  4. Anonymous
    2021-11-29T20:07:55+00:00

    After my compliant via BBB Lenovo responded. They confirmed no eta on a fix for the issue and offered me a replacement or refund.

    I took the replacement.

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  5. Anonymous
    2021-11-27T19:17:54+00:00

    me too... i also rolled back and it seems to freeze as usual, im sick of this

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