Lenovo Legion Desktop 5i keeps freezing and bsoding

Anonymous
2021-07-14T14:59:23+00:00

Recently, I got a legion 5i, model T5-28IMB05. It's a great pc, it has good specs and it's really fast in games. However, since day one I've been getting random freezing issues. This happens absolutely randomly, but not so often - only once a day.

Whenever I'm doing anything (even something not power-intensive like browsing the web) my pc could freeze and bsod. This is how it looks like: the pc stays on a screen (freezes) then after about a minute it cuts to a blue screen and gives me an error message: DPC_WATCHDOG_VIOLATION.

Every time my pc restarts after the bsod, my realtek audio drivers go missing, and there is no sound coming from the pc, as well as the audio device being hidden in device manager. Strangely enough, after a hard power off (holding the power button) the realtek drivers come back.

Another possibly related issue I've been having is that my wifi card just cuts out during large downloads like steam games. It will be going at full speed, until it drops to 0 mbs and kills the internet for my pc until I restart the wifi.

I've tried doing a fresh install of the newest nvidia driver, did the built in memory check twice, fixed registries with errors in them via a third party application, and I've even done a completely fresh install of windows from a usb stick.

Here are my zipped up .dmp crash logs that include 4 of the latest crashes.

https://drive.google.com/file/d/1cSuxg3fpD7zykqmJZsVfbyAFHZXxmBPP/view?usp=sharing

Windows for home | Windows 10 | Performance and system failures

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  1. Anonymous
    2022-01-21T21:13:51+00:00

    the updated drivers do not work, have to use the Lenovo drivers. Mine kept crashing once I used the older Lenovo drivers it has been working flawlessly!

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  2. Anonymous
    2022-01-21T17:44:23+00:00

    update: not working for me :/ experienced a crash last night. will have to go back to old drivers.

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  3. Anonymous
    2022-01-20T16:10:44+00:00

    I came back to report that I, too, contacted the BBB. Someone from Lenovo promptly contacted me. You should not anticipate a fix any time soon. The company's been aware of the issue since August 2021. It involves Lenovo working with Nvidia on a fix, i.e. two giant companies moving at the speed of slow. I was offered a workaround process that did not work for me. Then, I was offered a refund. I'll paste below the fix I was recommended:

    Uninstall the updated Nvidia driver, you can try this. Download the Nvidia 472.12 Studio Driver and select the CUSTOM install option.
    From there, remove the check for the HD Audio software, then complete the installation.

    https://www.nvidia.com/Download/Find.aspx?lang=en-us

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  4. Anonymous
    2022-01-19T22:53:36+00:00

    gonna try this with the latest game-ready drivers since the 472.12 studio driver was crashing for me. will update it if works longterm

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  5. Anonymous
    2022-01-18T15:06:25+00:00

    latest nvidia driver from nvidia ? and the hd audio driver is default microsoft driver not the realtek correct?

    will try

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