Lenovo Legion Desktop 5i keeps freezing and bsoding

Anonymous
2021-07-14T14:59:23+00:00

Recently, I got a legion 5i, model T5-28IMB05. It's a great pc, it has good specs and it's really fast in games. However, since day one I've been getting random freezing issues. This happens absolutely randomly, but not so often - only once a day.

Whenever I'm doing anything (even something not power-intensive like browsing the web) my pc could freeze and bsod. This is how it looks like: the pc stays on a screen (freezes) then after about a minute it cuts to a blue screen and gives me an error message: DPC_WATCHDOG_VIOLATION.

Every time my pc restarts after the bsod, my realtek audio drivers go missing, and there is no sound coming from the pc, as well as the audio device being hidden in device manager. Strangely enough, after a hard power off (holding the power button) the realtek drivers come back.

Another possibly related issue I've been having is that my wifi card just cuts out during large downloads like steam games. It will be going at full speed, until it drops to 0 mbs and kills the internet for my pc until I restart the wifi.

I've tried doing a fresh install of the newest nvidia driver, did the built in memory check twice, fixed registries with errors in them via a third party application, and I've even done a completely fresh install of windows from a usb stick.

Here are my zipped up .dmp crash logs that include 4 of the latest crashes.

https://drive.google.com/file/d/1cSuxg3fpD7zykqmJZsVfbyAFHZXxmBPP/view?usp=sharing

Windows for home | Windows 10 | Performance and system failures

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments No comments

94 answers

Sort by: Newest
  1. Anonymous
    2021-07-23T02:26:34+00:00

    What Happened?? I have the same computer and I'm getting the same BSODs

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments No comments
  2. DaveM121 931.8K Reputation points Independent Advisor
    2021-07-14T16:53:41+00:00

    Okay hereforprize, I will be here.

    Was this answer helpful?

    0 comments No comments
  3. Anonymous
    2021-07-14T16:12:08+00:00

    Okay, I did that. I'll notify you if my pc freezes again.

    Was this answer helpful?

    0 comments No comments
  4. DaveM121 931.8K Reputation points Independent Advisor
    2021-07-14T15:39:33+00:00

    Hi hereforprize,

    I am Dave, an Independent Advisor, I will help you with this.

    Your minidump files indicate two drivers as a cause of your system crashes, Netwtw08.sys which is the device driver on your Intel WiFi card and nvlddmkm.sys which is the device driver on your Nvidia graphics card.

    Completely remove the current Nvidia device driver using the widely available free DDU utility, then restart your PC and go to the support page for your PC on the manufacturer's website to download and install their recommended version of the Nvidia Video Card device driver and the Intel WiFi card driver.

    Was this answer helpful?

    6 people found this answer helpful.
    0 comments No comments