Lenovo Legion Desktop 5i keeps freezing and bsoding

Anonymous
2021-07-14T14:59:23+00:00

Recently, I got a legion 5i, model T5-28IMB05. It's a great pc, it has good specs and it's really fast in games. However, since day one I've been getting random freezing issues. This happens absolutely randomly, but not so often - only once a day.

Whenever I'm doing anything (even something not power-intensive like browsing the web) my pc could freeze and bsod. This is how it looks like: the pc stays on a screen (freezes) then after about a minute it cuts to a blue screen and gives me an error message: DPC_WATCHDOG_VIOLATION.

Every time my pc restarts after the bsod, my realtek audio drivers go missing, and there is no sound coming from the pc, as well as the audio device being hidden in device manager. Strangely enough, after a hard power off (holding the power button) the realtek drivers come back.

Another possibly related issue I've been having is that my wifi card just cuts out during large downloads like steam games. It will be going at full speed, until it drops to 0 mbs and kills the internet for my pc until I restart the wifi.

I've tried doing a fresh install of the newest nvidia driver, did the built in memory check twice, fixed registries with errors in them via a third party application, and I've even done a completely fresh install of windows from a usb stick.

Here are my zipped up .dmp crash logs that include 4 of the latest crashes.

https://drive.google.com/file/d/1cSuxg3fpD7zykqmJZsVfbyAFHZXxmBPP/view?usp=sharing

Windows for home | Windows 10 | Performance and system failures

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  1. Anonymous
    2021-08-09T00:35:22+00:00

    GeForce is installed.

    Start - NVIDIA Corporation - GeForce Experience - Drivers - Available - Currently installed

    If you have a previous version listed you can roll back. Hope this helps.

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  2. Anonymous
    2021-08-08T05:02:26+00:00

    Did you use any special tool to remove current driver or you simply downloaded older version from Nvidia page and installed that on top of the newer version?Did you install Geforce Experience and HD sound drivers as well, or only GPU drivers?

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  3. Anonymous
    2021-08-07T23:27:31+00:00

    It's now seven days since I rolled back the Nvidia driver to an earlier version and so far no random freeze or BSOD, so I will stick with the earlier version for now.

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  4. Anonymous
    2021-08-07T12:34:05+00:00

    I have the same PC and same problem. Random freeze, BSOD, reboot and Realtek drivers missing. It all started after I updated Windows and Nvidia Geforce Experience. I did system restore for now, so I got sound working again, but I guess I can't update Nvidia drivers anymore?

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  5. Anonymous
    2021-08-05T19:39:16+00:00

    Dang, I wish I saw this sooner. I have the exact same pc and I've been experiencing the same issues. Mine is with Lenovo repair right now.

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