Lenovo Legion Desktop 5i keeps freezing and bsoding

Anonymous
2021-07-14T14:59:23+00:00

Recently, I got a legion 5i, model T5-28IMB05. It's a great pc, it has good specs and it's really fast in games. However, since day one I've been getting random freezing issues. This happens absolutely randomly, but not so often - only once a day.

Whenever I'm doing anything (even something not power-intensive like browsing the web) my pc could freeze and bsod. This is how it looks like: the pc stays on a screen (freezes) then after about a minute it cuts to a blue screen and gives me an error message: DPC_WATCHDOG_VIOLATION.

Every time my pc restarts after the bsod, my realtek audio drivers go missing, and there is no sound coming from the pc, as well as the audio device being hidden in device manager. Strangely enough, after a hard power off (holding the power button) the realtek drivers come back.

Another possibly related issue I've been having is that my wifi card just cuts out during large downloads like steam games. It will be going at full speed, until it drops to 0 mbs and kills the internet for my pc until I restart the wifi.

I've tried doing a fresh install of the newest nvidia driver, did the built in memory check twice, fixed registries with errors in them via a third party application, and I've even done a completely fresh install of windows from a usb stick.

Here are my zipped up .dmp crash logs that include 4 of the latest crashes.

https://drive.google.com/file/d/1cSuxg3fpD7zykqmJZsVfbyAFHZXxmBPP/view?usp=sharing

Windows for home | Windows 10 | Performance and system failures

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

94 answers

Sort by: Newest
Most helpful Newest Oldest
  1. Anonymous
    2021-08-17T02:17:49+00:00

    Man I have been having the same issue, I will try this, I hope it will work. And I believe Lenovo should be more vocal and do a recall or something. This should not happen to a new product.

    Was this answer helpful?

    3 people found this answer helpful.
    0 comments
  2. Anonymous
    2021-08-11T00:22:49+00:00

    you give custom install and just install this

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  3. Anonymous
    2021-08-11T00:19:58+00:00

    only the driver is installed, the geforce does not

    Was this answer helpful?

    0 comments
  4. Anonymous
    2021-08-10T06:36:45+00:00

    Thank you for helping. When you install the drivers provided in the link, do you install Gefore Experience too, or just the GPU driver?

    Was this answer helpful?

    0 comments
  5. Anonymous
    2021-08-09T19:23:56+00:00

    the solution is super simple

    I have the same computer and suffered the same random freezes even using the browser

    pass the equipment by guarantee and I got another one and I had the same problem

    the solution is not to install the geforce experience, remove the graphics driver and the PhysX, and install the one I leave here ----> https://download.lenovo.com/pccbbs/desktop/u3vdod5us14.exe

    uninstall the old driver restart the computer install the new driver and restart it and you're done

    the problem is the incompatibility of the drivers supplied by geforce, so it is time to use the factory that lenovo supplies.

    hope to help!

    Was this answer helpful?

    10+ people found this answer helpful.
    0 comments