Lenovo Legion Desktop 5i keeps freezing and bsoding

Anonymous
2021-07-14T14:59:23+00:00

Recently, I got a legion 5i, model T5-28IMB05. It's a great pc, it has good specs and it's really fast in games. However, since day one I've been getting random freezing issues. This happens absolutely randomly, but not so often - only once a day.

Whenever I'm doing anything (even something not power-intensive like browsing the web) my pc could freeze and bsod. This is how it looks like: the pc stays on a screen (freezes) then after about a minute it cuts to a blue screen and gives me an error message: DPC_WATCHDOG_VIOLATION.

Every time my pc restarts after the bsod, my realtek audio drivers go missing, and there is no sound coming from the pc, as well as the audio device being hidden in device manager. Strangely enough, after a hard power off (holding the power button) the realtek drivers come back.

Another possibly related issue I've been having is that my wifi card just cuts out during large downloads like steam games. It will be going at full speed, until it drops to 0 mbs and kills the internet for my pc until I restart the wifi.

I've tried doing a fresh install of the newest nvidia driver, did the built in memory check twice, fixed registries with errors in them via a third party application, and I've even done a completely fresh install of windows from a usb stick.

Here are my zipped up .dmp crash logs that include 4 of the latest crashes.

https://drive.google.com/file/d/1cSuxg3fpD7zykqmJZsVfbyAFHZXxmBPP/view?usp=sharing

Windows for home | Windows 10 | Performance and system failures

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2022-07-24T13:06:12+00:00

    Hi All -

    I have a Lenovo Legion 5 and ran into the same problem when I installed a newer WIFI router. It took me some time to figure it out. At first I thought it was the Wifi Security toggle in the Lenovo Vantage. So, i had that disabled. When i moved to a new house and had a brand new Verizon Wifi 6 router, the problem re-occurred. Random Freeze, typically on boot. I restored the machine to a prior backup and all was well, until I connected to the Wifi Network. Then, I had the a-ha moment. It froze immediately. So, i was lucky enough to reboot and the Wifi Settings were NOT saved. And i went into Device Manager and forced the Wifi Adapter to A/N/AC mode only. So far so good. I have no idea why a newer WIFI network gives the adapter issues. But so far, this was the cuprit. Realtek 8822BE Wirele3ss Lan 802.ac PCI E NIC Properties. then under Advanced. Wireless mode changed from AUTO to IEEE 802.11a/n/ac

    Click OK and restart. Good Luck!

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  2. Anonymous
    2022-05-30T18:33:58+00:00

    Sorry to hear that, for me the fixed worked, not a single BSOD since.

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  3. Anonymous
    2022-05-25T23:37:01+00:00

    same question

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  4. Anonymous
    2022-05-25T14:42:41+00:00

    I did this quite awhile ago. Figured it out on my own and have had no crashes what so ever since I did it. Even when Microsoft pushes patches. This is a work around though not a solution. They need to figure this out.

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  5. Anonymous
    2022-05-25T09:25:26+00:00

    Hi cvland,

    I tried your fix and those of others, but I'm still encountering BSODs, with my only relief being DDUing my nvidia drivers and waiting for about a week or so before the crashes creep up again. My system is a T5-28IMB05.

    I really do regret that I hadn't seen this thread or others like them ever since last year; I've been having these crashes persistently, but I sort of just shrugged it off and thought it was a defect with my specific computer. Now that I know its a widespread thing, I'm disappointed to say the least.

    My warranty's expired, but is there still a way to receive a refund, even this late in the PC lifecycle? I purchased mine December 6th.

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