Lenovo Legion Desktop 5i keeps freezing and bsoding

Anonymous
2021-07-14T14:59:23+00:00

Recently, I got a legion 5i, model T5-28IMB05. It's a great pc, it has good specs and it's really fast in games. However, since day one I've been getting random freezing issues. This happens absolutely randomly, but not so often - only once a day.

Whenever I'm doing anything (even something not power-intensive like browsing the web) my pc could freeze and bsod. This is how it looks like: the pc stays on a screen (freezes) then after about a minute it cuts to a blue screen and gives me an error message: DPC_WATCHDOG_VIOLATION.

Every time my pc restarts after the bsod, my realtek audio drivers go missing, and there is no sound coming from the pc, as well as the audio device being hidden in device manager. Strangely enough, after a hard power off (holding the power button) the realtek drivers come back.

Another possibly related issue I've been having is that my wifi card just cuts out during large downloads like steam games. It will be going at full speed, until it drops to 0 mbs and kills the internet for my pc until I restart the wifi.

I've tried doing a fresh install of the newest nvidia driver, did the built in memory check twice, fixed registries with errors in them via a third party application, and I've even done a completely fresh install of windows from a usb stick.

Here are my zipped up .dmp crash logs that include 4 of the latest crashes.

https://drive.google.com/file/d/1cSuxg3fpD7zykqmJZsVfbyAFHZXxmBPP/view?usp=sharing

Windows for home | Windows 10 | Performance and system failures

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2022-05-25T14:42:41+00:00

    I did this quite awhile ago. Figured it out on my own and have had no crashes what so ever since I did it. Even when Microsoft pushes patches. This is a work around though not a solution. They need to figure this out.

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  2. Anonymous
    2022-03-22T14:36:11+00:00

    I managed to convince my Legion T5 28IMB05 to run Nvidia Studio Driver 511.65 (The latest at the moment - Released 2022.2.1) for many days without any problems. I read in several sources that problem is related to the conflict between nVidia and Realtek drivers. I can live without built-in audio - I use Bluetooth headset or USB speakers or HDMI interface to the monitor (I plug my 3.5mm jack into the monitor socket). So no reason to stick to Realtek.

    Here is what I did:

    1. I disabled on-board Realtek audio through UEFI (BIOS)
    2. Rebooted in Windows 11 safe mode 
    3. Uninstalled Realtek audio drivers with DDU
    4. Uninstalled exisiting nVidia drivers with DDU (GameReady from Lenovo)
    5. Disconnected internet and rebooted Win11 in Normal mode
    6. Installed Nvidia Studio Driver 511.65
    7. Reboot - no freezes for at least two weeks with daily usage of several hours

    Before disabling the on-board audio I tried different latest nVidia drivers and computer was guaranteely freezing several times per day, now I'm running the 3rd week with 0 problems.

    I mostly use PC for Adobe Lightroom and Photoshop, Internet browsing, video watching (youtube, udemy), rendering and editing video (GPU is in use in this process) and sometimes play WreckFest.

    I run the latest Windows 11, but I'm sure it will work with Windows 10 too. Hope this will help.

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  3. Anonymous
    2021-11-18T22:09:30+00:00

    I am trying BBB and emails to Lenovo management next I think I am being strung along until the warranty expires :(

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  4. Anonymous
    2021-11-18T02:41:55+00:00

    Was on hold for an hour tonight while the support guy was on hold on the other end. He promised to call me back with an ETA for the fix. Will let you know what he says.

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  5. Anonymous
    2021-10-14T21:46:11+00:00

    I have had a support ticket open with Lenovo for over a month now. All they say when I check on status is that they are working with Nvidia to fix the issue. Check back next month.

    One of the folks I talked to said it is a problem on multiple Lenovo models he talks to people all day about it.

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