Lenovo Legion Desktop 5i keeps freezing and bsoding

Anonymous
2021-07-14T14:59:23+00:00

Recently, I got a legion 5i, model T5-28IMB05. It's a great pc, it has good specs and it's really fast in games. However, since day one I've been getting random freezing issues. This happens absolutely randomly, but not so often - only once a day.

Whenever I'm doing anything (even something not power-intensive like browsing the web) my pc could freeze and bsod. This is how it looks like: the pc stays on a screen (freezes) then after about a minute it cuts to a blue screen and gives me an error message: DPC_WATCHDOG_VIOLATION.

Every time my pc restarts after the bsod, my realtek audio drivers go missing, and there is no sound coming from the pc, as well as the audio device being hidden in device manager. Strangely enough, after a hard power off (holding the power button) the realtek drivers come back.

Another possibly related issue I've been having is that my wifi card just cuts out during large downloads like steam games. It will be going at full speed, until it drops to 0 mbs and kills the internet for my pc until I restart the wifi.

I've tried doing a fresh install of the newest nvidia driver, did the built in memory check twice, fixed registries with errors in them via a third party application, and I've even done a completely fresh install of windows from a usb stick.

Here are my zipped up .dmp crash logs that include 4 of the latest crashes.

https://drive.google.com/file/d/1cSuxg3fpD7zykqmJZsVfbyAFHZXxmBPP/view?usp=sharing

Windows for home | Windows 10 | Performance and system failures

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2021-10-02T15:40:05+00:00

    With ours, we finally traced it to the WIFI card in the machine. We’ve removed the wifi card and we’ll check back. The problem wasn’t with Nvidia experience because it wasn’t installed on the machine to begin with. When it froze we went into the system logs to find 10 errors logged with the wifi card before it crashed. This started for us when we installed Win 11 before it was released.

    We will check back if it freezes again.

    *** edited to add. WE have a Logitech unifying dongle too! I’ll try that as well! ***

    TJ

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  2. Anonymous
    2021-09-11T15:05:33+00:00

    yes, i got that error from the latest driver as well as 471.41, so it's best to go with the drivers lenovo recommended on the drivers page for this PC, you can download it directly from there and just uninstall the driver you currently have

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  3. Anonymous
    2021-09-06T15:17:26+00:00

    I am having the same issue a roll back to 466.77 Nvidia Drivers stops the issue. Obviously we can't keep running the old drivers :(

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  4. Anonymous
    2021-08-27T19:31:12+00:00

    Rollback the display driver in device manager

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  5. Anonymous
    2021-08-11T00:22:49+00:00

    you give custom install and just install this

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