Lenovo Legion Desktop 5i keeps freezing and bsoding

Anonymous
2021-07-14T14:59:23+00:00

Recently, I got a legion 5i, model T5-28IMB05. It's a great pc, it has good specs and it's really fast in games. However, since day one I've been getting random freezing issues. This happens absolutely randomly, but not so often - only once a day.

Whenever I'm doing anything (even something not power-intensive like browsing the web) my pc could freeze and bsod. This is how it looks like: the pc stays on a screen (freezes) then after about a minute it cuts to a blue screen and gives me an error message: DPC_WATCHDOG_VIOLATION.

Every time my pc restarts after the bsod, my realtek audio drivers go missing, and there is no sound coming from the pc, as well as the audio device being hidden in device manager. Strangely enough, after a hard power off (holding the power button) the realtek drivers come back.

Another possibly related issue I've been having is that my wifi card just cuts out during large downloads like steam games. It will be going at full speed, until it drops to 0 mbs and kills the internet for my pc until I restart the wifi.

I've tried doing a fresh install of the newest nvidia driver, did the built in memory check twice, fixed registries with errors in them via a third party application, and I've even done a completely fresh install of windows from a usb stick.

Here are my zipped up .dmp crash logs that include 4 of the latest crashes.

https://drive.google.com/file/d/1cSuxg3fpD7zykqmJZsVfbyAFHZXxmBPP/view?usp=sharing

Windows for home | Windows 10 | Performance and system failures

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2021-09-15T14:48:34+00:00

    After a month of tracking, removing things, updating and replacing drivers, I finally found out the cause of my lock ups and BSOD's. It was my Logitech Unifying dongle. Outside checking the power to the SSD, I'd done everything mentioned in the posts above but nothing corrected it. Even turned off sleep and hybrid sleep to see if that was the issue, but no luck. It finally graduated from repeated lock ups to BSODs when I tried to run Verifier, where I was able to see it was an error with the Logitech unifying driver. Once I removed the dongle, no more issues. Weird. Mentioning only in case someone out there is like me and has tried everything else.

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  2. Anonymous
    2021-08-09T00:35:22+00:00

    GeForce is installed.

    Start - NVIDIA Corporation - GeForce Experience - Drivers - Available - Currently installed

    If you have a previous version listed you can roll back. Hope this helps.

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  3. Anonymous
    2021-08-07T23:27:31+00:00

    It's now seven days since I rolled back the Nvidia driver to an earlier version and so far no random freeze or BSOD, so I will stick with the earlier version for now.

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  4. Anonymous
    2021-07-29T11:00:52+00:00

    I have 2 of these desktops and both are having freezes and BSODs as well!

    Did this fix your issue eventually?

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  5. Anonymous
    2021-07-23T02:26:34+00:00

    What Happened?? I have the same computer and I'm getting the same BSODs

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