Lenovo Legion Desktop 5i keeps freezing and bsoding

the solution is super simple

I have the same computer and suffered the same random freezes even using the browser

pass the equipment by guarantee and I got another one and I had the same problem

the solution is not to install the geforce experience, remove the graphics driver and the PhysX, and install the one I leave here ----> https://download.lenovo.com/pccbbs/desktop/u3vdod5us14.exe

uninstall the old driver restart the computer install the new driver and restart it and you're done

the problem is the incompatibility of the drivers supplied by geforce, so it is time to use the factory that lenovo supplies.

hope to help!

Hey all, since I removed the nvidia drivers via ddu I haven't been freezing or bsoding at all. However there was an update for the drivers (new ones came out), so I downloaded that, and the pc started freezing again. Did another driver removal via ddu, so far, no freezes. It looks like I either have to do a ddu clean every time i download new nvidia drivers, or not download new drivers at all.

Just got off the phone with customer support for the FIFTH time dating back to September of 2021, and even before then but that's when I started tracking ticket numbers. The "solution" at the moment is to disable the audio controller on my PC until their "engineers" solve the problem. So essentially, I pay a thousand dollars and a key function of my PC won't work if I want to prevent my PC from shutting down. UNACCEPTABLE!

I was instructed that I could use a USB audio device..... oh yeah let me go out and buy another headset/speakers because LENOVO can't pull it together. Absolutely ridiculous that we are all having this issue, it is known, and it continues to be a problem. Oh, and I have to just check these forums every week until the problem is "solved"....... because you know we wouldn't want a notification to be sent out to anyone. I am doing everything in my power to find out the return policy of the retailer I bought this PC from in order to return it. If that doesn't work, I am going to trade it in or part it out and NEVER BUY A LENOVO PRODUCT AGAIN. And I will be sure to inform every person I know and use every social media site, forum, and retailer's website to get the word out that LENOVO SELLS DEFUNCT PRODUCTS. UNREAL.

After removing nvidia geforce experience, T5 havent been freezing at all. Problem is somehow related with nvidia drivers.

THIS IS THE OFFICIAL FIX (FINALLY!):

I got my Lenovo PC which had the same issue back after I sent it in 4 times! I pushed them very hard to fix this. And FINALLY they found the issue and the FIX (or at least a very easy workaround)!

They wrote:

Dear customer,

please do NOT enable "NVIDIA USB 3.10 eXtensible Host Controller -1.10(Microsoft) in device manager. This disabled device is part of NVIVIA driver and is not present in your system, therefore causing conflict with other drivers resulting in freezing and stop errors (BSOD).

Lenovo is in the meantime working together with NVIDIA on resolving this issue releasing a new driver that will fix the issue.

If you proceed with recovery or new installation of the Windows operating system, please always disable this device in device manager!

Working with the PC on Windows 11 with the newest NVIDIA drivers (512.15) for two days now without any issue, before this it was crashing at least twice a day so this is definitly a "workaround" without negative side effects, which fixes the problem for now. I am sure everybody who has the same issue will be very happy about this. This post has >11000 Views so there must be quite a few of us...

Here is how this disabled host controller looks in my device manager:

Happy Easter!

Update: 1 Month now without a single freeze. This is the solid fix.