My Zoom quit unexpectedly when someone shares screen

Anonymous
2021-01-11T09:13:40+00:00

My Zoom quit unexpectedly when someone shares screen. It only happens on this new laptop Lenovo Flex 5 (Intel 3i). Not sure if it's related to windows 10 or anything. It doesn't only happens when I open up my zoom sessions on the zoom app.  It is the same even when I use the web version. Thanks.

Windows for home | Windows 10 | Devices and drivers

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  1. Anonymous
    2021-07-01T11:36:21+00:00

    I also tried this...didn't work on my lenovo ideapad flex 5

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  2. Anonymous
    2021-07-01T11:48:57+00:00

    Thank you sooo much...this works, without this method i wouldn't have been able to join my zoom virtual classes

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  3. Anonymous
    2021-07-06T01:45:09+00:00

    Thank You brother apiwatth, 100% work for me

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  4. Anonymous
    2021-07-15T20:52:33+00:00

    I am also facing the same issue and none of the things mentioned in the chats seem to work.

    Please help.

    I bought a new laptop in April and have been facing this issue since then.

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  5. Anonymous
    2021-07-16T04:34:48+00:00

    Hi kritiarora1 if you have a lenovo ideapad felx 5 11th gen

    This should work:

    1. Make sure you have the updated zoom...if you don't im not sure how to update it without uninstalling and installing it again.
    2. After this open you zoom "settings" in the right top corner.

    Image

    1. In the video section, click "Advanced".

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    1. After this, in the advance page, click "Video Rendering Method". Next in the dropdown choose option "Direct3D9"

    Image

    1. Then if it still doesn't work after refreshing the app...then reinstall it which is what worked for me.

    Please let me know if this worked...

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    3 people found this answer helpful.
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