My Zoom quit unexpectedly when someone shares screen

Anonymous
2021-01-11T09:13:40+00:00

My Zoom quit unexpectedly when someone shares screen. It only happens on this new laptop Lenovo Flex 5 (Intel 3i). Not sure if it's related to windows 10 or anything. It doesn't only happens when I open up my zoom sessions on the zoom app.  It is the same even when I use the web version. Thanks.

Windows for home | Windows 10 | Devices and drivers

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  1. Anonymous
    2021-01-13T08:53:45+00:00

    Hi Robinson,

    Windows 10, Version 20H2 (OS Build 19042.746)

    Thanks.

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  2. Anonymous
    2021-01-13T10:23:19+00:00

    This is a new laptop started using on 20 Dec 2020. However recently only Zoom keeps crashing once other people share screen.

    I checked the update history:

    Feature Updates:

    Feature update to Windows 10, version 20H2 - 13 Jan 2021

    Quality updates:

    2020-12 Cumulative Update for Windows 10 Version 2004 for x64-based Systems (KB4592438) - 22 dec 2020

    Driver updates:

    Realtek - Net - 10.43.1029.2020 - 9 Jan 2021

    Intel(R) Corporation - MEDIA - 10.29.0.4548 - 25 dec 2020

    Other updates:

    2020-11 Cumulative update preview for .NET Framework 3.5 and 4.8 for Windows 10 Version 2004 for x64 (KB4586876) - 30 Dec 2020

    Contacted Lenovo helpdesk couldn't help too. Asked to get help from Microsoft.

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  3. Anonymous
    2021-01-14T06:33:50+00:00

    Run the hardware and operating system diagnostic tool from Lenovo's site.

    https://pcsupport.lenovo.com/no/en/products/lap...

    Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products).

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  4. Anonymous
    2021-02-09T15:55:40+00:00

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  5. Anonymous
    2021-03-16T08:37:42+00:00

    Hy mr chan427 .. 

    I have a problem like yours ... is now the zoom problem in Lenovo Flex 5 3i resolved? if there is a solution, would you please help me?

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