My Zoom quit unexpectedly when someone shares screen

Anonymous
2021-01-11T09:13:40+00:00

My Zoom quit unexpectedly when someone shares screen. It only happens on this new laptop Lenovo Flex 5 (Intel 3i). Not sure if it's related to windows 10 or anything. It doesn't only happens when I open up my zoom sessions on the zoom app.  It is the same even when I use the web version. Thanks.

Windows for home | Windows 10 | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

45 answers

Sort by: Newest
Most helpful Newest Oldest
  1. Anonymous
    2021-05-27T08:31:42+00:00

    Pls try changing the video render method in Zoom by following these steps:

    1. open “setting” then “video” page
    2. Click the “advanced” button
    3. Find the “video render method” option in the new page, switch to “direct3D9”
    4. Restart Zoom

    Then test if this works.

    Was this answer helpful?

    3 people found this answer helpful.
    0 comments
  2. Anonymous
    2021-05-27T02:14:28+00:00

    Hi, I'm Robinson, an Independent Advisor and a Windows user like you.
    Which build of Windows are you using?
    1-Press Win+r
    2-type winver then click on OK

    Was this answer helpful?

    0 comments
  3. Anonymous
    2021-05-27T02:05:08+00:00

    Hi Carlo,

    Thanks for your reply. I tried all the steps but same problem still. I can share screen and etc. However, when someone else shares screen, zoom will automatically quit unexpectedly immediately.

    Thanks.

    Same here I tried everything, nothing helps. When I'm on a meeting and someone screen shares, it just says Zoom Quit unexpectedly, and I have to log back in at least 15 times while in a 2 hour meeting.

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments
  4. Anonymous
    2021-05-08T03:52:52+00:00

    Yes, mine is gen 11th.

    Was this answer helpful?

    0 comments
  5. Anonymous
    2021-05-06T06:43:15+00:00

    Hi,

    I am facing the same issue on Zoom with my new DELL i3 11th gen laptop.

    Hopefully the below mentioned steps resolve the problem.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments