My Zoom quit unexpectedly when someone shares screen

Anonymous

My Zoom quit unexpectedly when someone shares screen. It only happens on this new laptop Lenovo Flex 5 (Intel 3i). Not sure if it's related to windows 10 or anything. It doesn't only happens when I open up my zoom sessions on the zoom app. It is the same even when I use the web version. Thanks.

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Anonymous

2021-05-27T02:14:28+00:00
Hi, I'm Robinson, an Independent Advisor and a Windows user like you.
Which build of Windows are you using?
1-Press Win+r
2-type winver then click on OK
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Anonymous

2021-05-08T03:52:52+00:00

Yes, mine is gen 11th.
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Anonymous

2021-04-22T03:48:23+00:00

DLTwig

Not sure if the issue has been solved?
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Anonymous

2021-04-20T15:27:19+00:00

That's helpful information. I too have the new X1 Titanium, i5 though. I will also try disabling the hardware acceleration, if the DX9 fix doesn't work.

My Previous Surface Book had stupid screen blanking issues that was also tied to the Intel Graphics. Disabling the Hardware Acceleration on all my common apps (Office, Edge, Chrome, etc.) fixed the issue for that surface book, so hopefully it's the fix here.

If it is then it seems we should be starting this thread up on Intel's website, seems they have larger issues to address rather than dealing with losing Apple market share (perhaps Apple got out just in time;-)
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Anonymous

2021-03-16T13:31:32+00:00

hi.. thanks i want try your suggestion..

thanks a lot
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