My Zoom quit unexpectedly when someone shares screen

Anonymous
2021-01-11T09:13:40+00:00

My Zoom quit unexpectedly when someone shares screen. It only happens on this new laptop Lenovo Flex 5 (Intel 3i). Not sure if it's related to windows 10 or anything. It doesn't only happens when I open up my zoom sessions on the zoom app.  It is the same even when I use the web version. Thanks.

Windows for home | Windows 10 | Devices and drivers

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  1. Anonymous
    2021-09-10T09:36:34+00:00

    Have you tried this

    1. open “setting” then “video” page
    2. Click the “advanced” button
    3. Find the “video render method” option in the new page, switch to “direct3D9”
    4. Restart Zoom

    Then test if this works.

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  2. Anonymous
    2021-07-16T04:34:48+00:00

    Hi kritiarora1 if you have a lenovo ideapad felx 5 11th gen

    This should work:

    1. Make sure you have the updated zoom...if you don't im not sure how to update it without uninstalling and installing it again.
    2. After this open you zoom "settings" in the right top corner.

    Image

    1. In the video section, click "Advanced".

    Image

    1. After this, in the advance page, click "Video Rendering Method". Next in the dropdown choose option "Direct3D9"

    Image

    1. Then if it still doesn't work after refreshing the app...then reinstall it which is what worked for me.

    Please let me know if this worked...

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  3. Anonymous
    2021-06-23T02:42:56+00:00

    Pls try changing the video render method in Zoom by following these steps:

    1. open “setting” then “video” page
    2. Click the “advanced” button
    3. Find the “video render method” option in the new page, switch to “direct3D9”
    4. Restart Zoom

    Then test if this works.

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  4. Anonymous
    2021-05-27T08:31:42+00:00

    Pls try changing the video render method in Zoom by following these steps:

    1. open “setting” then “video” page
    2. Click the “advanced” button
    3. Find the “video render method” option in the new page, switch to “direct3D9”
    4. Restart Zoom

    Then test if this works.

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    3 people found this answer helpful.
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  5. Anonymous
    2021-01-13T08:33:02+00:00

    Hi, I'm Robinson, an Independent Advisor and a Windows user like you.

    Which build of Windows are you using?

    1-Press Win+r

    2-type winver then click on OK

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