30+ year IT Tech.
Hoping I can help Microsoft identify and resolve an issue before many users are affected and you are flooded with phone calls.
USB-C Hub (Lasuney)- Has 2 HDMI connected displays, 2 audio USB connections, 1 USB printer connection, one Internet wired connection. I use to switch all the devices between the Work and Home computers.
2 computers:
Work - HP ENVY360 Laptop running Windows 10 (10.0.17763 Build 17763 - per System Information)
Home - HP ENVY360 Laptop running Windows 10 (10.0.19042 Build 19042 - per System Information)
Work Laptop - HUB and all connected devices work as expected (2 HDMI connected
Home Laptop
- Before Upgrade to 10.0.19042, HUB and all connected devices work as expected
- After Upgrade to 10.0.19042 None of the devices on HUB are recognized by the laptop: Can't detect HDMI monitors, can't detect USB audio devices, can't use USB printer, can't use Internet connection.
Tested as follows:
Each individual device was connected and tested against the home 10.0.19042 laptop and work all as expected.
After each test, the laptop was rebooted, still worked as expected, then connected to the Hub not recognized, rebooted but still not recognized.
Tried to upgrade each of the devices drivers (Display, Monitors, Universal Serial Bus controllers, Universal Serial Bus devices and USB Connector Managers), but all suing original drivers and for all "Windows has determined that the best driver for this
device is already installed."
Uninstalled the USB Connector Mangers and rebooted
I have a second USB-C hub from another company (Totu) - all the devices are recognized on the Work laptop and none of the devices are recognized on the Home laptop.
None had any impact.
Switched HUB back to Work computer and all devices are recognized
Rebooted work computer and all devices are recognized.
Having been a lead troubleshooter, seems to indicate something in the upgrade.
Is there a patch available that would resolve this issue? Is it a security enhancement so that the USB-C cannot be recognized.
Willing to work with a Microsoft Engineer (as I have for work-related issues) if desired.
Thank you in advance for your help.
Harold